Salina Y

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Verified Reviewer
| map-marker Milwaukee, Wisconsin

Food was ordered and not delivered. I need a refund.

On November 27 of 2023 at approximately 6:18 PM I ordered some food from Dominos Pizza located on Miller Parkway in Milwaukee Wisconsin. The automated phone did not give an option to deliver so I never got my food but the money was taken off my card three day later, I went up to the store to try to rename, my food and a refund the manager was not in a covering manager.

Spoke to me took my number and no one has called me yet. This is why Im getting in touch with you today.

I need someone to get back in touch with me to help resolve this issue my number is 414-640-****. My name is Selena Young , thank you and have a blessed day

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Gregor Vem

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Verified Reviewer
| map-marker Oconomowoc, Wisconsin

Can't get into my account

Downloaded phone app. Wouldn't accept pin. Retyped in everything. Made sure it was correct. Still wouldn't accept. Went down to store. They gave me the 734 930 **** number. No one was in office on weekend. I was trying to get my emergency pizza. Tried on laptop. Reset pin TWICE. Still couldn't get in. Ended up first time just paying for one pizza. Second time I put in my emergency frozen tombstone pizza! Help me get the app to work!!!
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User's recommendation: This phone app is a bad idea!

Beautyy R

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Verified Reviewer
| map-marker Bellmawr, New Jersey

Gm located @ Broadway Camden nj

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Dominos Pizza - Gm located @ Broadway Camden nj
Dominos Pizza - Gm located @ Broadway Camden nj - Image 2

I ordered with domino's app. Actually a reorder from my recent orders.

When I received my food it was the wrong order. I called store and explained to Gm. From the Broadway Camden NJ location, And I offered to pay delivery fee and give back the two pies that I didn't order so I can receive my order correctly the general manager hung up the phone on me and told me that I messed my order up and he will not help me. And all 4 pies I received were sloppy that the cheese was hanging off the crust.

I'm very disappointed I want a refund or my pies. But after GM hung up on me a young lady answer the phone when I called back. she agreed that I should get my pies that I ordered. But since the GM hung up the phone on me he didn't even want to listen to her or me.

He should not be there working as Gm if that's the customer service that he provides..

I don't deserve the type of respect that he had towards me. Very disappointed he gives domino's pizza a bad reputation.

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User's recommendation: Don't purchase from Broadway Camden NJ location

Tonya T Kgx

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Verified Buyer

This is the fourth time we’ve gotten a pizza and they have been messed up !

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Dominos Pizza - This is the fourth time we’ve gotten a pizza and they have been messed up !
Dominos Pizza - This is the fourth time we’ve gotten a pizza and they have been messed up... - Image 2
Dominos Pizza - This is the fourth time we’ve gotten a pizza and they have been messed up... - Image 3
I have photos and would love to share this is very messed up and Im angry I wont be back! The pizza isnt cut all the way through. I order half pepperoni and cheese I received two full pepperoni pizza I have a child that only eats plain
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Preferred solution: Full refund

Anonymous
map-marker Springfield, Massachusetts

Supervisor rude

Pizza 45 mins late I called to follow up Person who took original order stated pizza was delivered some where else I questioned this I was suppose to Give tip as pizza was delivered to me Supervisor accused me of not giving driver enough info for delivery Hung up on me I called back Manager stated we were done
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User's recommendation: Don’t go to Andover MA

Freddie D Cvx

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Verified Buyer
|

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Verified Reviewer

Complaint about manager

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Dominos Pizza - Complaint about manager

I ordered a dipping garlic sauce cup.when I got home there was no dipping sauce cup in the box. I called the store spoke to the manager who was a female.

Told her I don't appreciate that you forgot to put the sauce cup in the box. It was on the receipt I paid for it.

She sarcastically Said " the sauce is easy to make I cand guide iou in making it. I asked her hername she said her name was Carlton. At that point I was upset how she reacted to my complaint.

I told her I was going to contact the customer relation department. She said "that's fine Freddie" and added "enjoy e pizza without the dipping sauce" and slammed the phone on me. I contacted domino's customer relations. They sent me a text.

I'll them what happen with was on the18th of August. Today it is the 30tb of August and never heard back from them.

They are really clowns who didn't give a damn about my complaint and the ugly disgusting behavior of the store manager.

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Preferred solution: Apology

User's recommendation: Do jot huy from Dominos Pizza, bases o. How they treated my complaint.

Shanna S Lhj

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Verified Reviewer
| map-marker Waycross, Georgia

Worst management ever

Dominos Pizza - Worst management ever
Updated by user Sep 29, 2023

It's been about 5 weeks and no one from customer service or corporate has bothered to respond to my complaint at all.

Original review Aug 30, 2023
Ordered online in waycross GA. Was given a 50 min.

Wait time. Waited an hour 15 and went inside and all the employees were angry and rude because they were busy. They wouldnt answer a single question or even attempt to help me. In fact they immediately started screaming to get out.

No pizza. No refund. All because they were stressed. The manager amanda altman should not work anywhere in customer service.

I've never witnessed anything so horrible in my life. Worst behavior ever.

I dont care about the money or the food. But the way she and the other manager(her husband) treated me like dirt for no reason at all in front of all the people there was a complete disgrace to your company.
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User's recommendation: Just go to papa johns

Angel H Qpy
map-marker Tacoma, Washington

Racist

I contacted Domino's on 84th Street and Tacoma. Washington to let them know my order was wrong. I was not only hung up on twice by a so-called manager. But upon arriving there, I was not only called a c***, a b****, and the police called on, but i was referred to as a black woman. They did not resolve my issue. Nor did they give me my refund. I better recieve not only an apology but a refund.
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Loss:
$16
Cons:
  • Racist and quick to call the police on brown ppl

Preferred solution: Full refund and apology from the racist Manger & crew at 84th & pacific ave

User's recommendation: Make sure you aren't a brown person with a complaint because you will be discriminationed against and will see the little police show up fast then they will to you calling for help.

Resolved
Eating out sucks

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Verified Reviewer
| map-marker Largo, Florida

Resolved: Complaint!

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Dominos Pizza - Complaint!
Updated by user Jul 06, 2023

Company resolved the issue.

Original review Jun 06, 2023
Wow their tots for 6.99 are not worth it. Don't waste your money.

Got pasta and it was all sauce. 26.00 down the toilet. Domino's Pizza commercial are bull. They don't live up to the BS they say.

I picked up the food. And they had the nerve to tell me they will remake it and come pick it up. Their sauce is so sweet. Just get a bottle of ketchup and it will taste better.

If those are real executives in the tots commercial should be fired. They have no taste .Again don't waste your money for garbage that is being served to hard working Americans who are trying to help out these companies but with takeout they don't care and they will serve garbage to people.

26.00 for 2 tots and 1 pasta dish is BS. I am tired of this.
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User's recommendation: SAVE YOUR HARD EARN MONEY EAT A SANDWICH FROM HOME

Anonymous
map-marker Greeley, Colorado

Why say that you can get an emergency pizza after you order online twice and not say it only applies once .

I called to see why I only got one emergency pizza and the girl said it only is allowed once. But it should say that on the commercial
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Katina L Sfz
map-marker Shelby, North Carolina

Poor service and management

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They stop answering the hour 2 hours before closing so they can clean up. And when you drive 15 minutes to the location an hour before they close, well they inform you they have already put all the food up.

They're closed. This is the second time this has happened at this location with the same manager. I called 17 times in 2 hours.

I also work in a fast-paced public establishment, and this is an example of extreme laziness and poor service. And being the environment of which I am employed, I will definitely spread the word of how poorly it is running due to the once again demeanor of the nonchalant manager.

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Loss:
$22
Pros:
  • Good food if order is correct
Cons:
  • If you can order at al

Preferred solution: Some clarification on store hours

User's recommendation: Call or go before 8pm

myra a Bos

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Verified Reviewer
| map-marker Saint James, New York

Worst Manager and Rude hangs up late and wrong delivery address worst in USA

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WORST IMPUDENT AND RUDE MANAGER; DELIVERY BOY TITUS AGREES. WORST DELIVERY; ALWAYS LATE CAN'T FIND ADDRESS, NEVER FINDS 22 LAURENS ST. APT. 209. I CALL AND CALL THEN SHE HANGS UP ON ME. THEN SHE REMOVES CUSTOMER FROM ORDERING. INCOMPETENT UNPROFESSIONAL, TALKS BACK, BECOMES HOSTILE. UNQUALIFIED MANAGER; DOES NOT MEET PROFESSIONAL STANDARDS; ARGUES. LATE DELIVERIES. COLD. NO RECEIPTS. NO COUPONS. STOP THIS MANAGER.
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Loss:
$39
Pros:
  • Use to be good service
  • No pros
Cons:
  • Worst customer service

Preferred solution: Full refund

User's recommendation: DDON'T ACCOMODATE 843-720-**** AND BE SUBJECTED TO ABUSEE

Omer H Laq

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Verified Reviewer
| map-marker San Francisco, California

Order not received

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I placed order for a free pizza coupon. After arriving my order was not provided. They stated cancelled but app stated ready.
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t order from donunos.

Anonymous
map-marker Doylestown, Pennsylvania

THANK THE MANAGER

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THE MAMAGER AT THE SOUTH DOMINOS IN MARION INDIANA WAS VERY GREATFUL FROM FANNINGS IJUST WANTED TO LET HIM KNOW WE APPRECIATE THANKS
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User's recommendation: VERY NICE

Anonymous
map-marker Cape Coral, Florida

Your fabon road and Cascade location in Atlanta Georgia is one of the worst I ever dealt with my life

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They leave you on the phone and tell you they'll be right back with you and never come back to the phone.
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