Anonymous
map-marker Dayton, Ohio

1 hour 10 min late delivery...

i placed an order from my work place at my lunch time and waited for 30mins. when i called to asked in the store they are very busy if want u can cancel ur order and talked rudely. after 1 hour and 10 mins when they brought me the order i asked them what time is it ? he talked badly i told him to see the watch instead of saying sorry to me he said i can read i born in Ohio .i said sorry i don't want it now cause my break is over now he said ok and left .
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Cons:
  • Rude clerk
  • Delivery
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Dallas, Texas

Staff Review

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The lady that answered the phone had a terrible attitude and sounded like she was annoyed the whole time. Also refused our payment saying that it wasnt approved after we hung up order Pizza Hut accepted our Pizza. We usually enjoy Dominions but I am very disappointed in the service
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Reason of review:
Poor customer service
Anonymous
map-marker Dumfries, Virginia

Montclair, Virginia Domino's didn't give me proper training and treated me unfairly.

I'm currently an employee at the Domino's situated in Dumfries, Virginia. The store address is 5159 Waterway Dr, Dumfries VA 22025.

There are several incidences that have occurred and have been extremely disheartening as I was recommended to work at Domino's as I heard nothing but good things about them as far as their job training and the friendly people.

However, when the Domino's Manager first contacted me for an interview I went in prepared to be interviewed only to be told that the manager was not in and they had no idea what was going on. The assistant manager proceeded to interview me with simply asking about myself and my job history. I was told that the manager would contact me for a second interview. I waited and was never called so I called them. The manager then told me to come in for another interview. I went in a second time and again, he was not there. An employee took down my name and number and said I would be contacted. I waited and was never contacted so I called again.

The assistant manager apologized on the manager's behalf and told me he would tell him manager once more to contact me. He finally did a day later. He told me to come in so I could fill out some paperwork and get started. He told me to come in at approximately 9 AM. I was there at 8:55 AM. I had to wait until 9:30 for the assistant manager to come in and open the door. I had knocked on the door and called twice.

The manager had been in the back the whole time ignoring my calls. I went in and filled out the paperwork. He explained to me the basics of what I had to wear and told me about orientation--which was the following day at 6pm. Before I could go in for orientation, the assistant manager called me to give me a folder with a packet of my interview information and a photocopy of my driver's license, birth certificate and I believe my military ID.

I don't quite remember--but when I went to pick it up, I noticed that the packet had a name crossed out and someone else's information in it; including their interview and personal information. My name was placed in the slot where the other name was previously in marker and I was extremely confused.

I went into orientation and the manager there at the other store which is located on Jefferson Davis Hwy looked over my paperwork and shook her head, and proceeded to say that it was normal for Montclair to be disorganized and to do things like this. She called the assistant manager at Montclair and complained about the situation. He only apologized and said that he would make a new one for me.

There was also an another future employee from Montclair that didn't even have paperwork so she was told that she would have to come in on Saturday because Montclair has sent her unprepared. After orientation, I contacted the assistant manager about my schedule. She told me that the manager had not made one for me, but I could come in for training.

I went in for training Monday and only received 1 hour. I was very confused and didn't know exactly what to do. I asked questions and asked for help and I was helped, which I was very grateful for but after an hour the assistant manager told me that I could leave. I left, feeling extremely nervous as I was then given a schedule and I'm supposed to start on Friday. I contacted the other assistant manager asking if I could have more training. I had only been given an hour and knew

I needed more help. She said she would ask the manager. He said that I could have more training before my shift. I went in today for the training, ready--the manager was there. I clocked in and was ready to start working and started to go over the things I had did before. The manager answered one of my questions, however an employee came up to me and stated that I had no reason to be there and furthermore I can't work because I didn't have a belt. I said that the manager said I could have more training but she went to the manager and he then told me to leave. He said that I was unprepared and didn't have a belt.

I was very upset and clocked out. What makes things even worse was that the employees there were also not following the dress code.

The manager did not wash his hands as he went back and forth from his office before preparing food and there was an employee running around with no hat, wasn't even dressed in her uniform as she was going back and forth and with her shoes untied. I was not the only one that witnessed this.

I was extremely shocked that I was put out for not having a belt when these other employees were not following the dress code at all and were laughing and joking with the manager.

I contacted corporate about this issue and they have filed a complaint for me as well as sent this incident to other places.

I want to know who else I can contact because the manager promised me 3 days of full training and I did not receive that at all. I had to ask for more help and training because I felt unprepared.

This is my first job and I am having a terrible experience.

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Reason of review:
Disorganized store; not training employees properly

Preferred solution: Let the company propose a solution

1 comment
Guest

I'm sorry that your having a rough time. I've worked for Domino's and loved it until it was bought out and new management came in.

First jobs are very nerve wracking and I honestly suggest finding a new one. It shouldn't be so hard to get training but it is in this company. On top of that every chance the other employees have they will throw you under the bus.

I personally don't think you should sweat this job. They aren't the best to work for in the first place.

Anonymous
map-marker Detroit, Michigan

Dominos Pizza - Pizza Review from Fort Worth, Texas

We wated 45 minits for our pizza at dominos pizza store , 125 21 Rockaway blvd Jamaica, NEW YORK. And we did not get any pizza while people came after us and got there order and left.

Me my wife and 5 year old son. Sit and wated for 45 minits every time we ask about our order we were told it's in the oven. We got so sick of wateing we ask for our money back. And they told us they had a small pie in the oven in stead of the large which we ordered.

They wer very rude and unprofessional and we will never support this store again. They totally ruenend our sunday.

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Reason of review:
Poor customer service
1 comment
Guest

We're so sorry for the trouble with your order! Please contact us at http://bit.ly/dpz_cares so we can follow up on this for you. Thanks!

Tamatha Cxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queens, New York

Horrible Pizza

So earlier today I ordered a pizza online from Domino's, and let me tell you, I was NOT pleased. When I opened the box, the pizza was cold, very thin, burnt, and was cut up into squares, not to mention messily. This was very upsetting. I remember a few years back I ordered from Domino's and the pizza was great. What happened? I'm not gonna lie, I expected way better. I feel disgusted by eating it, left alone just looking at it. I also have a seven year old brother, and seeing his smile drop was really upsetting. I'm never ordering from here again. I don't like Papa John's, but I would pick it over Domino's any day.So guess what, Domino's, you just lost four customers.
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Loss:
$22
Cons:
  • Quality of food and service
Reason of review:
Bad quality

Preferred solution: Full refund

Johanan Laz
map-marker Brooklyn, New York

HORRIBLE - MY ORDER NEVER CAME!!! 3514 NOSTRAND AVENUE BROOKLYN NY 11229 LOCATION

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I placed an order at 9:48pm on Friday 11/14/14... and waited and waited and waited for my food.

When I looked in my email confirmation it said delivery within 131-141 minutes. EEK!! That's long, but it was ok (kinda, not really). 4 hours later still no food.

I called multiple times and no one answered the phone!! And that message on the phone while you wait could make you contemplate going crazy. HORRIBLE EXPERIENCE. I went to bed hungry.

I would have went there to pick up the food which is what I would normally do, but I hurt my leg and cannot get around easily. The trackers even showed my food was ready for delivery. And NOTHINGGGG. Called my credit card company in the morning, of which they informed me that Domino's reversed the charge this morning.

No email, no anything from Domino's. I don't know if something happened to the workers (hope not).

The message on their phone says they are hiring for all positions. If you can't handle the orders, don't take them!!!

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Loss:
$28
Cons:
  • Poor service
  • Went to bed hungry
  • No one answers the phone
Reason of review:
MY FOOD WAS NEVER DELIVERED!! NO CUSTOMER CONTACT, AND YOU DONT ANSWER THE PHONES!!!! WTF!!!!

Preferred solution: Let the company propose a solution

Anonymous
map-marker Tampa, Florida

Dominos Pizza Pizza Review

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Ordered large order pizza was wrong no extra sauce brought back another wrong pizza and still not enough sauce
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Reason of review:
Poor customer service
Anonymous
map-marker Penn Hills, Pennsylvania

Review about Pizza Order from Penn Hills, Pennsylvania

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place the order through the mobile web with dominoes and did not get what I ordered the manager was rude and said he would replace my order and never did been waiting to talk to him since 1030 this morning then waiting for new order since 7 o'clock last night and still no wings or have I talking to the manager keep giving me the runaround I just want my money now
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Seven Hills, New South Wales

Dominos Pizza Pizza Review

Not happy at.all last weekend ordered pizza to be delivered waited over 2 hour then pizza came was completely the wrong order had to wait for rite order to be delivered then pizza was completely wrong again rang up to complain they gave me store credit went to use it and doesn't exist pissed off
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Reason of review:
Order processing issue
Anonymous
map-marker Bryson City, North Carolina

Dominos Pizza Pizza Review

I went to the Domino's in Columbia Tn and order 2 carry out pizza at 7.99 and must I say that was the dries bad tasting pizza ever. There was no sauce no buttery crust and ask for extra cheese did not get it. Call them back and all I got was I'm sorry . This is unacceptable .I waste gas and money for cardboard. Horrible will never again get this pizza. Stacia
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Reason of review:
Bad quality
Anonymous
map-marker Worcester, Massachusetts

Dominos Pizza Pizza Review

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I ordered a pizza and we ended up with no cheese on our pizza after talking to a manager we realized it was a mistake out our part but the manager was extremely rude laughing at us and telling us tough luck about the pizza. He continuesly interrupted us and continued to laugh at me every time I tried to talk. Extremely let down by my experience.
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Reason of review:
Poor customer service
Anonymous
map-marker Tuscaloosa, Alabama

Dominos Pizza Pizza Review

I placed a order, and they delivered, three days later i placed a order they said they dont deliver over here. I walked out my door a few minutes ago and guess who i see a dominos pizza delivery guy delivering pizza. Thats ***!!!!
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Reason of review:
Not as described/ advertised
Featured
Lempi Skh

Dominos Pizza - Pizza Review

Dominos Pizza - Pizza Review
While staying at a resort in Galveston, Texas I placed an order for my family. When it arrived a slice was missing from two different pizzas. I called to report the incident and was put on hold numerous times. I asked for a refund, but the driver need to come pick the order back up. That was fine because my family wasn't going to touch it. I finally received a call back from the store explaining that our order had been given to another customer in the same hotel. The driver then felt it was okay to deliver the already fingered order to us without a warning or reason. Domino's just lost a long time customer.
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2 comments
Guest

Lol.Who would eat that *** anyway?

Guest

The kid who delivered ours was on the news for credit card fraud. .been telling customers he had to use their card again and wrote all info down..I didn't go for that bull but many apparently did because the next day he was on the news for doing this to customers.

.LOSER ! I MEAN THE FRANCHISE.

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Anonymous
map-marker Hialeah, Florida

Dominos Pizza Pizza Review

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I went to the store 5186 and the manager Rosa was very rude and un proper.. also I saw the way she spoke to one of her employee I really think it's not right. I want to see a change because she doesn't know how to be polite and educated
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Reason of review:
Poor customer service
Anonymous
map-marker Porter, Texas

Terrible quality, Manager said it was my fault!

My 4th and final delivery order from Dominos in Porter Texas over the past 18 months has finished me with Dominos forever. The thin crust pizza was soggy and cold. I ordered the thin crust in hopes of avoiding the last 3 experiences we've had of soggy crust with the hand-tossed, and very little sauce, making it not taste so good. No such luck, I ordered extra sauce on a thin crust. The chicken bites with tomato and bacon only had bacon on a few of the pieces, and it was extremely overcooked, not the first time my food has been overcooked, soggy, cold. I called the manager to complain this time, which is not something I normally do, and he said the pizza was soggy because of the items I requested on it. I hung up on him. I hope he finds a better job, he sucks at being a Dominos manager. If you like really *** soggy pizza and other items, go to Dominos Pizza in Porter Texas.
View full review
Loss:
$35
Reason of review:
Bad quality

Preferred solution: Price reduction

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