Vivienne Jtf
map-marker Stone, Kentucky

Very disappointed

I called and placed a $70 plus order and asked for 7 paper plates and was told Those are only for our dine in customers Really? Wasnt what I was expecting to hear. I think it was rude because I asked for them. I should have taken my business elsewhere and will be in the future
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User's recommendation: If a customer asks for something directly they should have the option

Luis Hpc

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Verified Reviewer
| map-marker Buffalo, New York

For an application

they told me there was no managers there ever so they told me to contact the company to see if they could get ahold of a manger for me
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franc w Dee

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Verified Reviewer
| map-marker Jacksonville, Florida

Never talked a person never Satisfied I was offered a 60 piece point pizza. What happened to the pizza I bought and the Coke I bought I paid for that free pizza.

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The worst customer service I ever had will never never have dominos again the tracker said it was delivered but never got its been a day never talked to person
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Loss:
$25
Cons:
  • Customer service
  • Bad customer service to cheat

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t order anything over internet they screws it ip

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Memphis, Tennessee

FOOD BURNT NOT CORRECT ORDER

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Dominos Pizza - FOOD BURNT NOT CORRECT ORDER
TRASHY BURNT FOOD NEVER GET WHAT YOU ORDER AN NO REFUND AS PROMISED AN NO CUSTOMER SERVICE I WANT MY GD MONEY BACK IT COST ME 60$ TO REORDER FROM ANOTHER RESTAURANT JUST DO WE COULD EAT NOW I WANT THAT 60$ AS WELL SINCE YOUVE TOTALLY STILEN FROM A DISABLED PERSON
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User's recommendation: ORDER FROM ANYWHERE BUT DOMINOS THEY DONT CARE ABOUT CUSTOMERS

franc w Dee

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Verified Reviewer
| map-marker Jacksonville, Florida

Dominos don’t care

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I paid for a pizza and coke never received delivery for the last 24 hrs I have been trying to get a real person only talked to machines
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User's recommendation: Never go to dominoes

Julie B Rmy
map-marker Iquique, Tarapaca

Charged bank three times manager of store #7244 refused help

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The manager of store #7244 in Astoria Oregon refused to remove multiple bank charges after the card was first declined. the store didn't put any warning they had no product for delivery on the app. A bogus name of Tyler Green was given with a nasty " not my problem take it up with your bank" He is OBVIOUSLY high.. Its the merchant that removes the charge. Moron!!
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Loss:
$14235
Cons:
  • Horrible and unprofessional customer service

Preferred solution: Full refund

User's recommendation: OH *** NO

Anonymous
map-marker Philadelphia, Pennsylvania

Received cold pizza 1hr & 45 min later

I place an order for a pepperoni pizza & loaded tots at 617pm EST from 261 N DuPont Highway Unit 4 Dover, De store, I didn't get my order until 739pm. The order was cold & the customer service was horrible.

I called in to speak to the manager & she was rude as *** Placed me on hold for 25 min & 37 sec, then when I tried to explain to her that if she read the company policy, I should get my pizza free!! Which is clearly stated on Dominos commercial & website. She got hostile & hung up on me!! First, if she's a store manager, she needs to be fired & her attitude needs to be redirected elsewhere.

Poor customer service throughout the whole process.

Then she didn't give me a credit toward my next purchase like she clearly stated!! Unbelievable, never again will I be ordering from Dominos!!

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William S Gtf

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Verified Reviewer
| map-marker Rockford, Illinois

Pricing information

The fact that Dominos does not answer phone calls! After hours message is ridiculous! There should be someone to answer the phones at some point.
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User's recommendation: Don’t do dominoes! I feel right now they’re a rip off for senior citizens or single people

Ruthann Dcd

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Verified Reviewer
| map-marker Saint Louis, Missouri

Very rude and not correctly using pizza tracking

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Said pizza was ready at 720 I arrived at 730 and was told would be another 25 minutes while tracking says ready
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User's recommendation: Go to another

Anonymous
map-marker Washington, District Of Columbia

Concerned

Still have not received a response from the problem I am having with my order being cancelled and still have not received a refund either
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User's recommendation: Do order from the store on Stateline road in Kansas City Missouri

Tyisha Sce
map-marker Odessa, Texas

Complaint

I ordered a Pizza from the Dominos from Odessa on Linda 79763. I ordered a pepperoni with a hand tossed and extra cheese. I picked it up and got home it was a thin crust with no pepperoni. It tasted like it was two days old I called the store manager. He argued with me. Told me to bring it back. He said he knows it was hand tossed. Something going on there! I know what a hand tossed should be. Lunch time and no customers! If I took it back was afraid they would do something to a replacement. I will never go back to that place again.. What a shame Thank you Alys Chew
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User's recommendation: I will Name on Order: Alys Chew Callback Phone #: 432-349-**** Your Domino's Store: Domino's #6859 **** Linda Ave. Odessa TX 79763 4**-**2-3030 Carryout Time: Approximately 8-18 minutes Order Details Order #: 157 Date: 07/10/2023 1:05PM The following order is being prepared at your store for Carryout: QuantityDescriptionAmount 1 Medium (12") Hand Tossed Pizza Whole: Extra Cheese, Pepperoni, Jalapeno Peppers, Robust Inspired Tomato Sauce $8.74 1 Classic Garden Options: Ranch $6.99 Coupon Used: Any 2 or more for $6.99 each; Choose from: Medium 2-Topping Pizzas, Breads, Loaded Tots, Boneless Chicken, Pastas, Sandwiches, Salads, or Desserts. Food & Bev Total:$15.73 Tax:$1.30 Total: $17.03

Toriano P Ust

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Verified Reviewer
| map-marker Nassau, New Providence District

Really poor customer service

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Order placed two hours ago called they said driver would call back for directions it never happened and then they stop answering the phone really poor customer services and the do this every time it gets close to closing
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Aliesha Hnp

Stop texting me

Stop texting me stop texting me stop texting me stop texting me stop texting me stop texting me stop texting me stop texting me stop texting me is that a hundred do you want me too go more stop texting me stop texting me stop texting me stop texting me stop texting Me stop texting me stop texting me stop texting me
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Cons:
  • Stop texting me
Shreya M Hgs

Complaint against staff

DDomToday I ordered my dinner from dominos (Address -493 Plot, Sandhya Bazar, 5, Grand Trunk Rd, Choura Bustee, Shibpur, Howrah, West Bengal 711101) through swiggy but after that Something happened to me which i am sharing with you Please Do read and take Some action against that staff as This behaviour wad intolerable.

So after ordering I got no Text no call from dominos As confirmation As a result i was unable to track my order for about 1 and a half hour, i complained on the swiggy help section they gave me no. Of dominos to call and ask i called on that no for more then 30 times still no response, then i searched Domino's no.

On Google and call on that no. But same no response. Then i had no choice but to visit dominos store for the order status i reached there then there's a staff on the counter named *SUSMITA* i asked Her "what is the status of my order no. 235" she said wait let me check.

Then i asked Why you guys do not respond on calls or you don't get any call she replied in a very arrogant way that *call and check your self* i was already pissed off because i was hungry and the order was late for almost 2 hours with no response. Then she said your order is ready ,so i Also replied to her rudely about the delivery of my order that it's an online order So do deliver it i will not take the order like this, then she immediately Put the order on the table aggressively and said "Time lagega abhi or 2nd lot me jyega" I said i already waited for so long and came to store just to wait for more few hours.

She didn't even reply to me then i asked her name ,at that time she also showed me her badges with an ego on her face for the name then asked name ka kya hi krenge, i said If complaint krna ho to name to lgega hi" then the incident i was talking about happened She threw Her cap on the floor very aggressively and came to me as if she was going to hit me an said "karo complaint kya hoga use" then my brother came in between and stop her. Then I got angry at her behaviour because this is not the way to treat your customer she disrespected me very much, i said to the other staff that she is going to hit me then what would happen if she did Then again she came and said "idhr nai bahar milo dominos ka t-shirt utar ke fir marenge and also said mare to nai na" and then i was going out without taking my order But She was very shameless as a staff that she yelled again that maar to khayegi hi, Then i got angry i get back there and stand and asked the other staff to call her so that she can hit me there only but then test staff talk to me very politely And said we have a huge order ,So i just took my order and left.

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Preferred solution: I want you to take action against that staff

Taleb M

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Verified Reviewer
| map-marker Lynn, Massachusetts

Western ave management if going to get beat the *** up they keep their *** up

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Original review May 06, 2023

Your location is run by *** heads, your manager will answer the phone then have you waiting for 28 minutes till they *** close. So when I go in and I make sure to stall their entire *** night by making a mess of the *** lobby tomorrow night after I see a mf mop I want you all to understand its your management and staff responsible for your it. Youve got some dude deep throating what n the phone for 28 minutes after I call saying in his retarded time sounding like hes got a mountain of *** blocking the sound reverberation from coming out of that *** sleeve hes calling a mouth, oNe MiNuTe PlEaSe Ill go in and see this kid tomorrow *** his store up for wasting half an hour of my time now that all other locations are closed due to retard saying oouuuhhh gimme a minute *** youve gunna last less than that with a car tire parked on your throat I promise

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Loss:
$19
Cons:
  • People there are survived dhamer victims

Preferred solution: Compensation I work grave yard and this little *** doesn’t do his job why would I be punished for this he’s wasted an hour of my life I’m not getting back

User's recommendation: Drive a car through the heroin addict run store

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