Banessa Fne
map-marker Columbus, Indiana

Bad Service

On my way home I ordered pizza on the phone I get there to pick up pizza go to pay with my card and am told that the card reader is not working. Heres the best part- it hasnt worked all day is what they inform me of.

So why was I not told that when I ordered the pizza? Why? So theres my pizza sitting there do they say sorry just take it. No.

They just let me be on my pissed off way. Thanks once again Corydon Dominos! Im so sick off you guys. Best pizza in town but your Service is garbage and it has been for a long time.

Train your people how to take an order properly. That means if your card reader is not working tell the customer so they can bring CASH!!!

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User's recommendation: Do not order pizza at Corydon Dominos

2 comments
Guest

"so they can bring CASH" Or you can join the 21st Century and order on the app like most people do. Only 3rd worlders and old people try to order on the phone.

Love how you thought would get something for nothing... Starve fool....

Guest
reply icon Replying to comment of Guest-2504457

I think he should write a check.

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Kieara Soj

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Verified Reviewer
| map-marker San Diego, California

Free pizza offer

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The Bonita, CA location says that they have not been trained in how to access or apply the Free pizza offer. Ive tried twice to get my Free pizza; tell me what I have to do?
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User's recommendation: Train managers and employees/Free pizza offer

Vanessa C Nms

Delivery fee is too expensive some senior citizens, such as myself do not have a car and don’t drive so they need to reconsider the delivery fee and I don’t even live that far from Domino’s so somethi

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Senior citizens like pizza every now and then, but your delivery charges are outrageous. They need to reconsider changing the delivery fee or they need to give us senior discounts because eight dollars for delivery charges ridiculous.
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Preferred solution: There should be a senior citizens discount on the delivery or don’t charge senior delivery fee at all. We have a senior day.

Tanya T Bct

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Pissed customer

I want to speak to a live agent to help restore my dominos account!!! I would like Dominos customer service or coorprate to contact me ASAP
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Christina M Wpv

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Verified Reviewer
| map-marker De Witt, New York

Follow up on case

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It's been a month now and all I get are non answers. The owner has not contacted me at all and all that I get from pissed consumer are automated emails that don't solve the issue that I have been screwed out of $63 and no one gives a crap about it. Yay, go corporate piracy!!!
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Loss:
$63
Pros:
  • Pizza is usually pretty good and fast delivery time

Preferred solution: Full refund

User's recommendation: Show some empathy, hire more live agents, it's not like you don't have the funds for it. I mean you certainly aren't giving refunds or anything.

Anonymous
map-marker Tucson, Arizona

Back service

Went into your establishment. Last Wednesday was greeted with attitude from the manager, and from one of the workers there I tried to ask for information to speak with the manager.

They giving me one of their phone numbers so they could speak for one another, and pretend like the other manager, they did not hit. The manager was awful to me too he He was not helpful at all. I am very dissatisfied. That place needs to be shut down and burn to the ground.

Bad customer service bad misrepresentation of your company. If thats how your company is going to be then I would never deal with you guys again I will go outside for business. You need to check the manager and check the workers there. They dont give a damn about your company or about anything.

I am very unhappy. Disappointed this is the location in Las Vegas Nevada on Durango and Centennial

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User's recommendation: My recommendation to future customers is never to go there

2 comments
Guest

They are probably equally if not more happy that you aren’t coming back.

Talbot Ses

I reported your post about the place needing to burn down to the police. They are taking this as a threat and said they will investigate.

They are not going to shut down because of one unhappy customer.

I suppose you were harassing the employees and rather than give you what you wanted the manager stood up for them? Kudos to the manager for not allowing you to mistreat the employees.

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Anonymous
map-marker Bellevue, Washington

My husband travels for work and ordered pizza from Dominos

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My husband who travels for work, orders pizza from Domino's quite regularly, tonight he ordered pizza from Domino's in Sandy Springs Georgia on Hammond. Not only did the pizza not show up, when he called the store no one answered.

He was on the phone with no answer for 2 hours. 2 HOURS!!! There has been no response from them, and zero accountability. I used to think that Domino's was a great business and was immediately blind sided by the acts of indifference from your establishment.

I'm guessing this is why Papa John's has the phrase, Better Pizza Better People ... seriously outraged that my husband busts his *** all day only to go to bed hungry bc of you! DO BETTER!!! Take more pride in the people you hire and train them how to be responsible and good employees.

We will no longer be customers, and we will tell everyone that we know, exactly how you do business!! In fact maybe the loss of business will make you corporate cucks get off your *** and make your business great again.

I highly recommend starting with HR!! They obviously will hire anyone to show up and do absolutely nothing!!!

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User's recommendation: If you want Pizza, call Papa John's!!

2 comments
Guest

The Papa Johns slogan is "better ingredients, better pizza". Personally, I hate Papa Johns and love Dominos. I've never had a problem with any of my local Dominos.

Guest

If he went to bed hungry, that was on him.

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Angela J Bkq

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Verified Reviewer

Didn't get my free pizza so I had to pay for it another d it was cold when I got it

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I ordered my FREE PIZZA. Which wasnt. When I called my local store they had no clue how to help me and when the pizza that was supposed to be Free I ended up paying for, it was cold. False advertising and poor service and product. I will try a local vendor the next time I want pizza. DOMINOS SUCKS.
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Preferred solution: Full refund

User's recommendation: Read the fine print and send it back when you receive its cold on delivery. My suggestion is always choose pay cash option to keep from being ripped off or the hassle of disputing the charge on yo debit or cc .

Elisha R Zis

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Verified Reviewer

Poor service

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Ordered pizza online at 5:24 and at 6:10 the online system wasnt updating so I called the location I had ordered from; the guy was rude and said it was going to be at least another 45 minutes when my original time said the pizza would be delivered within 35-45 minutes. He said, well, we are busy slinging pizzas so its going to be at least another 45 minutes and was laughing. When the pizza finally got here at 6:40pm the pizzas werent even cut and the pan pizza was underdone. Wont be ordering from here again!
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Loss:
$48
Pros:
  • Close to my house
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: Don’t order from here ever! Over 45 minutes later than told, rude service and the pizza wasn’t even cut when we finally got it.

Tanisha S Fwl

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Verified Reviewer
| map-marker Washington, District Of Columbia

Ordered delivered 2hours late

I ordered my food at 8:36pm and didnt receive my order until 11pm.the pizza was cold and burnt. I called to speak to manager and the worker hung up the phone. I attempted to call back to understand why the order took so long to come and the worker stated he did not know. I would like to request a full refund back to my card immediately. If there is anyone in particular I can speak to for reimbursement that would be great
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User's recommendation: Customer service training

Cindy C Qlp

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Verified Buyer
| map-marker Greenburgh, New York

Worst experience I have ever experience!! Even the customer service rep I just spoke to was incompetent and rude!! Who is running this place? I will call the news channels if I have to

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Dominos Pizza - Worst experience I have ever experience!! Even the customer service rep I just...
I waited almost 3 hours for a cold hard pizza and when I called the store was told to wait or they would just cancel my order!!! After I waited all that time
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Loss:
$25
Pros:
  • Non
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Don’t bother ordering from here! It’s disgusting

Shelvy Qsx

To whom it may concern, We really need to speak...

To whom it may concern, We really need to speak with a Supervisor. This is 2nd time we have had an issue with a domino employee or maybe shes a manager not sure.

We haven't been able to find a number to talk with someone. Last night we called Honesdale Dominos Pizza. We ordered 1 large pizza with 3 toppings 1 stuffed cheesy bread with bacon & jalapenos. To be delivered they gave us an amount of $49.

and change!!! Then this girl gets on and says she can't deliver to us that we are out of their delivery area!!! She says delivery area is 2 miles!! We are 4.1 or less miles.

I told her I was calling corporate to complain which I got told go ahead she doesn't care; but now I see why because you can't get anyone!! If she's a manager she needs to get some lessons in manners and how to treat customers. I'm not for sure if this is the same girl but definitely had the attitude and same rude *** mouth; last year had an incident around Jan. I believe.

First off I am highly allergic to tomatoes and I love pizza. I always get it with Alfredo sauce so heard they had a Alfredo garlic sauce. They also have garlic oil and they have on occasion put the oil on our pizza instead of Alfredo sauce. I told her I wanted the Alfredo garlic sauce she said it's white garlic sauce not Alfredo garlic and I said ok it's it's a white sauce it's basically the same thing Alfredo is white.

She says now repeat the order and say white garlic sauce and I said ok I want the white garlic sauce that basically is an Alfredo with garlic. She gets nasty tells me she can refuse to make my order unless I tell her its white garlic sauce and then hangs up on me. Now I'm sorry but if you look it up or go to a grocery store it's Alfredo with garlic, who really cares this girl was trying to belittle me and was verbally combative. What happened to common courtesy and treating the customer with respect?

There was no one to help us with this and I am frankly hurt that since this store opened up, we have spent a small fortune. No one ever took the time to contact us over 1st incident.

Our home no. is 570-228-**** Carl and Cheryl Merchant

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Anonymous
map-marker Boston, Massachusetts

Never got my food

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I ordered food never got it and customer service never called Im outta $35 and had to order from somewhere else wasted 2 hours and $70 just to feed my family for the night
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User's recommendation: Don’t recommend

Charessia P

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Verified Reviewer
| map-marker Fairburn, Georgia

Pizza incorrect & no refund

I ordered two medium pizzas last night one was supposed to be with hamburger and mushroom and the other one was supposed to be with pepperoni on one side and then sausage and onion on the other side I asked for extra sauce on the side and I also ask for a little of the garlic butter on the crust only!!! I also ordered garlic parmesan wings and they seem to be undercooked I was unable to eat any of the food I tried to feed my family a bit but the pizza had absolutely no sauce on it at all and it was filled with garlic and butter all throughout the pizza and I also did not receive an extra marinara sauce on the side I'm totally dissatisfied I would like to have my money refunded!!

I called the store to speak with the manager on today approximately sometime in the 11:00 hour. I was told by the manager Peggy that she was unable to give me a refund because she doesn't know how!

She suggested that I call the store back at 5:00 p.m. today which I will be doing to speak with that manager on duty!

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Loss:
$39
Pros:
  • Fast delivery
Cons:
  • Horrible and unprofessional customer service

Preferred solution: Full refund

3 comments
Carle Vux

Honestly if you had no issue eating the pizza, you should have no issue paying for it. They messed up you order due to your poor English.

You should pay for the pizza since you ate it. They were not unprofessional. They just expected you tp pay for what you ate.

If you cannot afford to do without. Visit a soup kitchen.

Carle Vux

Honestly if you had no issue eating the pizza, you should have no issue paying for it. They messed up you order due to your poor English.

You should pay for the pizza since you ate it. They were not unprofessional. They just expected you tp pay for what you ate.

If you cannot afford to do without. Visit a soup kitchen.

Guest

They will ignore you because you did not return most of the food.

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Angela D Ovf

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salt Lake City, Utah

Trying to see if they can fix my expired and not Harley used gift card so I can buy my daughter a pizza for her birthday today

Dominos Pizza - Trying to see if they can fix my expired and not Harley used gift card so I can...
Dominos Pizza - Trying to see if they can fix my expired and not Harley used gift card so... - Image 2
I called the balance it says expired and not hardly used to call customer drives I tried that and the automative services kept declining my answer and then said try back later goodbye I just want to but my daughter a pizza for her birthday heres front and back of card
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User's recommendation: Don’t let ur cards expire or make sure no noise is around cuz the customer service automative will hang up on you and say goodbye I got no help no sneers and a crying daughter who just wanted a pizza for her birthday

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