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To Whom it May Concern:

This email is to inform you that you need to change the manager's of your store located at 3484 Boston Road.

On March 31st, I called to place an order from that location at 4:34 pm. The total was $23.93 as you can well see on the attached image, I was charged $23.93 THREE times. The person who took my order kept telling me that my card was not going through. Frustrated, I told him to forget it.

The next day I noticed the charges on my account and called the store at 12:14 pm, ask for a manager and spoke to a very nice young lady, that looked at the computer (she asked me for my number) and said yes I see the charges, my apologies, I'll refund your debit card, but it will take between 4-5 business days. I said, fine.

On Saturday, April 6th I went to the location at 4:00 pm and spoke to the a young man who said he was the manager. I saw that he was getting frustrated with the computer and he called his manager, who said she would call me back later the evening when she came in for her shift.

I HAVE NOT HEARD FROM THEM AT ALL. I called yesterday, April 8th and they said the manager stepped out.

What is it going to take? Is this the way to run a franchised business. These employees are not properly trained, and need people skill.

I am asking corporate to please first, return my money, second to look into your employees.

I have a paypal account and my email is kfeliciesrojas@***.com

It's a shame, that such a good customer as myself, was treated so badly.

Respectfully submitted,

Katherine Felicies-Rojas

Reason of review: Poor customer service.

Monetary Loss: $69.

Preferred solution: Full refund.

Dominos Pizza Cons: Employee who answered hung up on me, I went to location and was told to call corporate office.

Location: 3484 Boston Rd, Bronx, NY 10469

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