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3.5

Hi I work at Princeton community hospital in Princeton wv..... On Monday night our ER physician ordered the ER pizza from dominos he does this several times a week......

We ordered the pizza which was 7 MD for a total of $124 and some change we ordered it at 1930 they said it would be a hour which we was fine with that...... Well 2200 rolls around still no pizza.....I called they local dominos to see where are pizzas were..... Well supposedly the driver delivered them and supposedly called us several times...... We never got the call.......

They could've come in a had security let us know they were out there..... Well anyway I had asked for a discount and fresh pizza....... The lady I spoke w said the pizza was a a warmer rack and it'd be another HR to get the pizza I said I want fresh pizza and a discount...... She then put a guy in the phone while I got the credit card back from my physician......

He said they would get those right back out to us..... They did give us the discount..... But the pizza was cold...... The driver told me the shift manager was not going to make the Pizza again because that was alot of money.....

Yes I understand it was alot of money..... But we spend alot there several times a week and we wasn't happy..... We did not receive a call to let us know the driver was there and then not make fresh pizza unreal...... We can stop ordering there if this is the service we are going to get......

We r Frontline workers..... We work in the Er...... And we don't even get a discount when we order several times a week...... Anyway.....

Just wanted to complain about the service last night...... To let you know we were disappointed in the service......

Please make it right .... Thank you

Kim Gentry

Preferred solution: Let the company propose a solution.

Dominos Pizza Pros: Reasonable prices, Late night delivery option.

Dominos Pizza Cons: Time it took to get it and it being cold, Customer service.

Location: 700 Stafford Dr, Princeton, WV 24740

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