I ordered 2 pizza for delivery from the Domino's franchise location 775 Silver Lane Unit 2A East Hartford CT 06108. When the pizza came, one were burnt really bad, the bread, pepperoni & bacon was black!!!
& I mean BLACK! I can't believe they deliver a pizza that burnt to customer????!!! I called & spoke to a guy & told him that the pizza was burnt! He said no it's not burnt it's BBQ sauce, it's dark not burnt!
I told him I know I order my pizza with BBQ sauce but the pizza is burnt! He yell & raise his voice & said that it's BBQ sauce not burnt. His English wasn't good, so that's all he kept saying. I then I really mad & said, yes the pizza have BBQ sauce on it but the sauce is under the cheese, pepperoni, bacon not on top!
I told him the bread, pepperoni, & bacon is black. I then said I can bring you the pizza & let you eat it & see if you would eat a pizza that burnt! Then he left the phone without saying anything & later a another guy got on & said he was the manager. I told the manager guy what happen & he said he would remake that pizza & have it deliver to me with no charge.
He said the other guy was trying to tell me that he would give me a free pizza. I told the manager guy that he never mention anything beside arguing with me & raising his voice at me telling me the pizza wasn't burnt & that it was the BBQ sauce. I told the manager that the other guy treated me like I was *** not knowing that the pizza had BBQ sauce on it that why it was dark. 1st of all the pizza is not dark even with BBQ sauce in it, 2nd it was burnt!
So later someone came with a new pizza that wasn't burnt. I already threw the burnt pizza in the trash but still have the piece I was taking a bit out of, I gave the pizza delivery guy so he can bring back & show his manage how burnt it was". I ask him, "would you eat a pizza this burnt?", he said "*** no"'. I then call the place back & ask the manager to see if he saw the burnt piece of pizza:.
He apologize saying that he will fix it,. I told him that I was mad because the 1st guy I spoke to raise his voice at me & act like I was ***! The manager then make excuse for his employee saying that he was a foreigner & he talk loud & that's how he's.. The manager said he can't change the way that guy talk & can't change him'.
This is a ridiculous excuse! I have foreigner friends & they are not like that!!! The manager is also a foreigner & that's why he back up his employee". Still, there's no excuse to raise your voice at a customer when you are wrong!!!
Customer bring you money in order for you to have that job!!! Seriously ***!!
I'll never order from that franchise again!!!!! With franchise like that, Domino's name is jeopardize!!!
Review about: Dominos Pizza Pizza.