Not resolved

Drivers refuse to deliver to apartments buildings. They call you and say that I had to come downstairs and meet him on the street inorder to accept my order. When I asked why, he said that its store policy that drivers do not come up stairs.

On my customer profile I wrote on the "Delivery Instructions" : "Ring (my name) Bell, Come up to 3rd floor".

IF, there was a problem with this and IF there's a store policy regarding this, why didn't they call me BEFORE the order was accepted ?

Why aren't customers informed of this store policy ( if it actually exists ) before the order is taken & accepted ?


I didn't like: Delivering my own order, Being insulted & ignored.

Review #842226 is a subjective opinion of a user.

Product or Service Quality
Diversity of Products or Services
Value for money
Customer service
Discounts and Special Offers
Advertised vs Delivered
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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