Not resolved
1 comment

Update by user Sep 11, 2011

Aside from the initial reply to \'sister\' (the first person to respond to this post), I will not be replying as \'formerdominosfan\' again. Anyone who does respond beyond that initial reply is not, in fact, me. Should this situation with Dominos be resolved, which I doubt as I\'m not asking for compensation but merely warning others that there is one \'bad apple\' that can \'ruin the bunch\' at this specific store, I will update here accordingly.

Original review posted by user Sep 10, 2011

I live in Waxhaw, NC which is a fairly small town yet offers four different places to purchase pizza. Although I tend to prefer one of the locally owned chains, I decided to give Dominos a try after seeing their new ad campaign promising better food and much, much better customer service.

Although I will say that the pizza was good and I had no problem with placing my order, when I went to pick it up - I live outside of the delivery area so I had no choice in that vein - I discovered that the manager of that store is wholly unprofessional and frankly should not be working with the public at all much less in charge of other people and teaching them how to interact with customers.

To start with, I want to point out that I did not place my order during a busy time for the restaurant. In fact, when I arrived, there was absolutely no one in the store nor were there any orders pending on the screen. Just mine. So upon noticing a 'now hiring' sign in the door when I entered, I decided to ask the girl at the counter what positions they were hiring for as my younger sister is looking for a job at the moment. The girl (NOT the manager) was very polite and professional when she told me she didn't know but would check with her manager. She then stepped around the corner to ask the manager, whose name was Angela, what positions the store were available.

Angela's answer, after casting a glare in my direction, was a very sharp and rude, "I don't know or care. I'm busy." The girl then explained that a customer wanted to know and she immediately replied with an even ruder, "I SAID I'm busy and don't have time for this!"

I should note that Angela was not busy, unless 'busy' in Dominos means leaning against the counter and doing absolutely nothing.

I realize that Dominos is a restaurant and that restaurants have busy times. I also realize that asking someone during a busy time about a job is not a good way to go about doing things. However, once again, the store was clearly not busy, Angela was most definitely not busy, and honestly if she had simply said "I'm not sure; it's a national hiring that's going on so they should just apply online." I would have been fine with that answer. The glares, coupled with the rude response both to the employee as well as directed at me, were uncalled for however. And to top it off, I am not the only one who has had these sorts of run-ins with her, either. Many people I have spoken with have said they will not return to Dominos in Waxhaw, NC, so long as she remains a manager. I do hope Dominos takes this into consideration when doing their reviews of their stores as they are losing customers solely because of one wholly unprofessional woman who treats everyone around her as though they're a hindrance rather than the reason she receives a paycheck.

Review about: Dominos Pizza Customer Care.

Had an Experience with Dominos Pizza?

Write a review


Terms of Service
Post Comment

@ sister: First of all, my sister isn't even aware of the situation nor would she bother to respond with 'sister' as her name if she replied to this because she is a registered user on this site. So, nice try, troll, but no. :grin

You May Also Like

Dominos Pizza - Disappointed customer Dominos Pizza "I ordered a chicken bacon ranch from Dover,Nh Central st location all the time but this time was a joke. Attached picture with 4pcs of chicken!? I normally am never..." Read more Dominos Pizza - Pizza Review Dominos Pizza "..This one was completely smashed because all of the pizzas were shoved in one bag..." Read more Dominos Pizza - Delivery order was NEVER delivered! Dominos Pizza "I am an employee at old navy rego park currently doing an over night shift. I ORDER DELIEVERY because I can't leave the facility. The point of a delievery. Almo..." Read more Dominos Pizza - Experience sucked Dominos Pizza "Ordered 2 pizzas two chicken bacon ranch sandwiches which it what we normally order. The meat on the sandwich was not bacon it was very thick and chewy. I called..." Read more Another Tophatter Screwup Tophatter "ILess than a week ago I bid and won a beautiful and bright, colorful Indian tapestry of an Elephant. What Bluelans sent was a cheap, thin small totally wrong item..." Read more Advantage Rent A Car - Rented vehicle damaged, poor customer service Advantage Rent A Car "Rented a car at the La Guardia Airport location on 09/24/17 to be returned on 09/30/17 and provided agreement number LGA 55226. Confirmation # LADP0B1337AD. To my surprise and inconvenience,..." Read more Pepperidge Farm - Very disappointed Pepperidge Farm "I have been purchasing Pepperidge Farm cookies for at least 20 years. Before that, my Mom purchased them for 20 + years. My favorite was the Milano cookies. Those have..." Read more Dennys Restaurant - Uneducated manager doesnt know the Dennys menu Dennys Restaurant "Sunday morning bliss...the sun hitting my face as I wake on the couch, a concoction of sweaty leather and skin joining together in harmony. I was excited, truly excited. The..." Read more