Update by user Jan 21, 2017
Overall, very poor and very unprofessional experience.
Original review posted by user Jan 20, 2017
On Dec 31, 2016, I decided to order Pizza from Dominos (Store # 7454, 971 S Boulder Hwy, Henderson, NV 89015). As it was the only option open that offered delivery and I had a coupon, seemed like the wise choice.
Not wanting to charge it and short on cash, I decided to take an uncut sheet of $2 bills I had and cut them up. While it's not the norm and I could have gotten more for them elsewhere, figured wouldn't hurt and the $2 bills would be a nice novelty. I ordered the items, they were delivered, paid for them with he $2 bills and gave a hearty tip. I never received any calls or emails on the subject.
All my calls are monitored, recorded and logged by a third party and will prove this. Today, two uniformed officers, doing their job respectfully came to my door. It seems that I was the suspect in a fraudulent case. I asked in regards to what and they informed me that I had paid for pizza with fraudulent two dollar bills.
I then proceeded to show the officers the box they came in from the U.S. Treasury, the original packaging from them as well as other examples of uncut sheets of money as well as proof of purchase from the US Treasury directly, fortunately I saved the original box. They informed me that they had never seen uncut sheets of money. I asked why the bills were not tested before hand as a test would have shown they were authenticate.
I also explained that most banks would freely test the bills without question and confirm their legitimacy. As these bills were from the U.S. Treasury directly, I have little doubt that they are authenticate. In either case, certainly if I had the means to manufacture fraudulent notes, it would be more than $2 bills and the use of pizza at my home address.
In either case, how Dominos handled this was totally out of line. They could have verified the notes with their bank or frankly a $5 bank note pen. They could have also contacted me directly which documents would prove never did. The police did their job and I respect that but Dominos was out of line.
Anyone who can't tell the difference between real notes and fake ones deserves no place in a retail environment. While I respect that this may have been prompted by a low level employee who simply didn't take the time to educate themselves and not Dominos as a whole, I will not be using Dominos anymore. The waste of tax payer dollars, the waste of my time and the waste of officers times best used on real crimes is absurd. I think Dominos owes an apology to law enforcement, an apology to me and needs to educate its people and proper detection of notes, either that or invest in a $5 note checker, something most establishments do.
I would like Dominos to publicly apologize to the City of Henderson, the Henderson Police Department and reimburse the police department for wasting tax payer dollars. I would like Dominos to properly educate it's people on counterfeit currency and I would like an apology.
Review about: Dominos Pizza Customer Care.
Reason of review: Problems with payment.
Preferred solution: Apology and reimburse taxpayer for loss..
I didn't like: Treatment, Poor service, Bad employees and bad management, Waste of taxpayer dollars.