Dominos Pizza - Dominos Store#7947 Thornton Rd. Stockton, Ca
Called store number 7947 Thornton Rd, Stockton , California, a guy put me on hold for 15 mins while I'm driving. I called while I'm driving that way by the time I get to the store pizza is ready.
I am still on hold until I get to the store parking lot. Still waiting and after 20 mins while sitting in the parking lot, this time a girl answer the phone. So I asked if they are really busy and she stated they are not. While I'm outside and looking at the store, I ask the lady how long I was placed on hold and if they are really busy.
To begin with, she said she don't know that I was on hold and she said that they are not that busy. I told her thAt why am I being placed on hold for 20 mins if they are not that busy, and I told her that "maybe they are just goofing around, chit chatting and gossiping" but she said this time that they are busy and if I drive by the store there are lots of customer in the lobby waiting. I told her if she is sure about how busy they are and there are lots of customer in the lobby, she responded YES. I told her I am in the parking lot and I don't see anyone.
She said show myself and I did, in fact I was on my way to the store and show myself. When she sees me coming , she Hang up the phone and went to the back. Instead of me placing an order in the store, I just left and told the other lady I changed my mind.
I wonder if this company tolerate their employees behavior especially this particular location. And I wonder if this company give values to what we put here.
Reason of review: Poor customer service.
Monetary Loss: $30.
Preferred solution: Let the company propose a solution.
Location: 9321 Thornton Rd, Stockton, CA 95209, USA
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THE CUSTOMER IS ALL'WALLS RIGHT!
You're are 100 percent wrong! Stop acting like you're anybody special or important while you're trying to play the entitlement card! You're not going to be served!
To: The Reviewer: You're the type of customer nobody wants at their company or at their store. Clearly i am thinking that there is more to this story than you're wanting people to know.
Idiot. Donโt use your phone while driving
You are tough! Picking on young fast food workers!
Oh my, what a super tough guy!!