We ordered online and received a call 15 minutes later that they were out of pasta. Ok, no problem.
I ask them to cancel the pasta and send rest of order. Driver shows up (going on one hour from order time now) and he forgot our sandwich. He says he cannot refund it because he has to have manager approval. OK, I call the store to cancel because we no longer have time to wait.
(Employee answers phone and immediately puts on hold w/out seeing what we need.) I finally get an employee and ask for a manager, they hang up on me twice when I say I need a refund. Now phone rings over and over, no one answers the phone at all. I drive down to store to get my refund and tell the manager that I want the store owners name and number because I cannot believe I had to drive down there to get my refund. The manager cusses me out saying, "*** YOU!
NO REFUND! I WILL SPIT IN YOUR FOOD IF YOU ORDER HERE AGAIN!" Then I say, "I cannot believe you just cussed at me because I was not cussing or asking for anything but a refund for food I never received!" I tell her I am going to call the BBB and I'll find the number to the owner to report her behavior, then she picks up phone and calls cops saying she has an irate customer she needs removed from her store. I tell her that is unbelievable that she would call the cops on ME when she is the one being irate and making threats. I look around at the other employees and say, "You are witnesses that SHE is the one being irate when I have not cussed or anything." I finally leave store VERY UNSATISFIED.
NO, Dominos, you will never get another order from me or my family or friends.
I have ordered from that same store for 15 years and the service has gotten considerably worse. If you are going to hire employees like this, you might as well shut the store down.
Review about: Dominos Pizza Pizza.
Monetary Loss: $30.