This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
On 8/7/21, I placed an online order using their 2+ special for 5.99 each. When I saw my bill, I was charged 5.99 each of my 2-topping medium pizzas but was charged 7.99 for my 8-piece boneless chicken pieces.
Their website states directly that the 8-pc boneless chicken was included in the 5.99 promo. I called the store before I picked up my order and was told they knew about it and some of the items require a surcharge. I told the employee that their website specifically states that the 8-piece boneless chicken was included and his response was "I don't write the advertising". I asked to speak with the manager on duty.
He also stated the same thing the other employee told me. He said there was nothing he could do about it since corporate does the advertising. They were not surprised by this issue so I assume they have other complaints. Wow, a manager with no authority to help make a wrong a right.
The only thing their website states about the chicken is the bone-in chicken wings were not included in the 5.99 promo.
I sent them my complaint via an online communication tool the next day on their website and received an email stating this would be followed up on. I never heard from anyone and sent 2 more additional communications responding to that email asking for a follow up. It's been 10 days and still no response. This is terrible customer service and deceitful advertising.
Two dollars may not seem a big deal to many people, but when you're retired, it is a big deal for someone who often orders from Dominos.
This was the first time I ordered using the 5.99 promo, so the overcharge issue never came up before. UEnjoy E
User's recommendation: Enjoy your Dominos, but carefully check your total bill.
Monetary Loss: $2.
Preferred solution: An acknowledgement their advertising for the 5.99 promo is misleading and they should issue a credit to customers who have been overcharged..
Dominos Pizza Pros: Pizza is decent and hot.
Dominos Pizza Cons: Poor poor customer service, Misleading advertising with prices on two or more promo.
Location: 833 South Cotton Lane, Goodyear, AZ 85338