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4.8

My name is Jesus Gonzales on the night of April 24th in phoenix Az my address is 1113 w hidalgo dr phoenix az 85041 i ordered two pizzas and a sandwich on the app thru my Laptop i paid with with my debit card ending in 2151 i ordered two large pizzas and a sandwich the payment went thru because they made my pizzas and sandwich and brought them to my house but when they got here they wanted me to pay with cash i told them i already paid online so i called the store and they said on there end it said i was paying cash. i always pay with my card and i dont know i have been so whats so different about tonite i dont carry cash on me but i wasnt about to pay for the same order twice so i callled the store and they said on there end it says cash....i looked on my laptop and the order was completed so i called the store and the manager there told me to check my account like if i didnt have money so i did just to prove to her i did aand the transaction went through in my bank account but because they said it didnt on the stores end i couldnt get my order so the driver left and i had no dinner......i have been ordering from dominoes for along time now and if this is how they really treat their customers id rather eat little ceasers......the employees at the store on 3rd street and southern are very rude and need to be retrained and told that the customer is ALWAYS right i work in customer service so i should know but either way i was charged for this order and i never got any food and im ready to call it quits with dominoes because of this and the way the employees treat their customers im very dissapointed i told them i since they didnt want to give me my pizza i want my money back and they told me i couldnt get it back?????

so Dominoes pizza robbed me????? Oh yeah this will make the news i will get ny bank statement tomorrow and i will screen shot all of my order and how i paid and ill send you a pic that my card went thru its unbeleivabvle that dominoes hires people that cant do their job right and charge a customer fopr there food and not give it to them so i would like my money back since i did not get my dinner and i will be deleting the app and not calling dominoes anymore so sad that you guys let customers leave with no kinda remorse and i will take my bank statement in to the store tomorrow Verry poor customer service!!!!!!!!

when i spoke to the manager on shift she said there was nothing she can do DOMINOES IS VERRRY VERRRY BADDDDDDD!!!!!! Sad Sad Sad Sad Sad Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry Angry

Reason of review: Problems with payment.

Dominos Pizza Cons: There customer service relations the lead that night very rude.

Location: 324 E Southern Ave, Phoenix, AZ 85040

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