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I placed an order for a medium, thick crust, aka pan, ultimate pepperoni. The order arrived and they sent a hand toss instead.

I called them to let them know. The employee said it was basically my fault because their take on a thick crust is hand toss. He said he would make it and send it out. About 5 minutes or so went by and the manager, Chris called me to see where as he called it the disconnect happened.

He then basically told me the same thing the other employee said, it was my fault because I said thick and not pan. At this point I am beyond pissed off. I told him to forget about it because I wasn't going to argue with him, and he informed me "no you will not" I proceeded to try and tell him where he could stick his pizza, that pizza hut and Papa John's would get my future business, but he hung up on me. Well, this made me madder than a hornet!

I grabbed the pizza, jumped in my truck and headed to the store! I walked in, asked who is Chris, I told him here's your pizza, give me my money. He knew I was already mad, and he added more fuel to my fire, he started yelling at me, and naturally I yelled back! Oh and I finally got to tell him where to stick the damn pizza!

He informed me that I am banned from ever ordering from his store again. This happened at the N. 3rd St, bardstown KY store on Tuesday night.

I don't know how this person made it into management, but a smelly hog farm would best suit his ugly personality. I will never order from Domino's Pizza again!

Reason of review: Poor customer service.

Location: 701 N 3rd St, Bardstown, KY 40004, USA

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