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Delivery was 1 HR and 30 min to hotel 12 min away called twice to discuss late delivery was hung up on both times called three more times when pizza wasn't what we ordered and hung up on 3 more times!! Drove to location ( mind you first time customer) told to bring incorrect pizza back after we showed up not over phone, then told they weren't going to solve issue because I'm a repeat offending customer!!

I called cops who told me to reach out to corporate and was locked out of the franchise by manager!! Worst customer service ever received, upset beyond belief!!! I am a regular customer with dominoes in Big Rapids my hometown and have never received this type of treatment!!! I WILL be expecting a call too further discuss this unbelievable customer service!!!!!!

thank you!! 231287**** Johniece Stewart

Dominos located at 3151-I Breton rd SE KENTWOOD MI. I will be expecting the manager that night to be reprimanded for her actions and that I will not let this issue notdo go unresolved. As a customer I am deeply disappointed..as well as the person who answered the phones for orders.

They would not give me their names nor corporates number!! The incident occured 01/16/2022

User's recommendation: DO NOT ORDER FROM THIS LOCATION.

Monetary Loss: $30.

Preferred solution: Full refund.

Dominos Pizza Pros: Love my location fast and accurate care about their customers.

Dominos Pizza Cons: No order ready at scheduled time, Lack of resolution, Given location performed poor customer relations, Argumentative, Locked out of location during business hrs.

Location: 3151 Breton Road Southeast, Grand Rapids, MI 49512

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Johniece S

WTF.. Responding on my behalf this is criminal activity go back to school who ever is scamming my name..half of your spelling and grammar positioning is BS. GOD'S WATCHING YOU!!

Johniece S
reply icon Replying to comment of Johniece S

honesty is the best policy

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