Dominos Pizza
Dominos Pizza Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dominos Pizza has a 1.9 star rating from 2,415 reviews, with 5% of users likely to recommend and most consumers reporting dissatisfaction and service failures.
Key Takeaways for Future Customers
- Expect frequent issues with ordering apps and phone orders as seen in many Dominos Pizza reviews.
- Be prepared for delivery delays, missing items, and difficulty securing refunds.
- Contact customer service early and retain receipts when disputing charges or rewards.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude staff and poor customer service.
- Reports of double charges, missing orders, and unprocessed refunds.
- Long wait times, wrong or unsanitary food, and unresponsive stores.
Positive Feedback
Some customers note good pizza quality and convenient locations, and a portion say they'd return if issues are resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dominos Pizza has a 1.9 star rating from 2,415 reviews, with 5% of users likely to recommend and most consumers reporting dissatisfaction and service failures.
Key Takeaways for Future Customers
- Expect frequent issues with ordering apps and phone orders as seen in many Dominos Pizza reviews.
- Be prepared for delivery delays, missing items, and difficulty securing refunds.
- Contact customer service early and retain receipts when disputing charges or rewards.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude staff and poor customer service.
- Reports of double charges, missing orders, and unprocessed refunds.
- Long wait times, wrong or unsanitary food, and unresponsive stores.
Positive Feedback
Some customers note good pizza quality and convenient locations, and a portion say they'd return if issues are resolved.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To do a order on my phone it won’t
- - Deals won't apply on mobile orders; price is $12.
- - Five times, I've been charged $10 extra.
- - I want Dominos to pay for my orders.
Every single time I try to do an order on my phone using the deals. It will not let me I called Dominos and they say that they cant let me utilize my deals so it shoots my price at $12. Theyve done this to me five different times and each time Ive been charged 10 extra dollars and Im sick of doing that so I want them to pay for my orders
- Good deals once in a while
- Can not be trusted with your debit or credit card
Preferred solution: I want my food compensated
User's recommendation: Make sure that you don’t order on the phone because you won’t get your deals
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Long wait time
- - 3 pizzas for Ashley at 6171 Vernor Hwy Detroit arrived after 5:30, $80 order late.
- - Order about 1.5 blocks away; farthest-first policy cited.
I had 12 rowdy kids 10 years and younger at my home for a birthday party this Saturday. We placed a delivery order for 3 pizzas at 4:00 pm and did not get them until after 5:30.
Mind you, the store we ordered from was a block and a half away. I could have walked there if I didn't have a party going on. Just plain ridiculous. Had to call the store to find out what was going on and was told they deliver the furthest out first, which makes no damn sense in this case.
If you saw an order that was only a block and a half away, why wouldn't you drop that off? $80 order and I'm waiting an hour and a half??? Are you kidding me? The store is 6171 Vernor Hwy, Detroit.
Order date: March 7th, approximately 4:00 pm, 3 pizzas for Ashley.
Terrible service. Will never order from this location again.
- Cheap food
- Slow service even though no customers
Preferred solution: Price reduction
User's recommendation: Pick a different location or a different pizza chain all together (try Amici's pizza-great pizza delivered within 30-45 mins)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barstow, California
Resolved: Poor service and unprofessionallism.
- - -Driver had attitude; hair was found on the pizza.
- - -They filmed the issue and asked for a refund.
- - -AJ offered a refund or free pizza; they declined.
I believe that the refund was approved when I see the money back in my bank account
Company fixed the issue and I have been provided with full refund. They said they would give a full refund and a 50 dollar coupon. I won’t be using it but ok.
I was a paying customer now I never want anything to do with another Dominoes Pizza ever again
The driver had an attitude and talked *** to me. After I opened the pizza box and took the smallest slice and discovered thick brownish red hair( just
Iike the drivers) on the pizza took a video and everything. All I wanted was a refund and they want to give you the run around. Be careful.
Someone named AJ contacted me and said we will give you a refund because the manager on staff that day offered me a free pizza like Im gonna take it after this scenario.
Just because you dont immediately see a tip doesnt mean youre not going to get one. I left a note in the delivery section stating that I have a cash tip for the driver, now because this particular restaurant is sending me emails lying about the refund has upset me.
- Unprofessional liars
Preferred solution: Full refund
User's recommendation: If you want some pizza while visiting Arizona, pick a different Dominoes, this one is disgusting and they employ disgusting people.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Order not delivered; I picked it up at 9pm.
- - On hold 45 min before going to the store.
- - Store said order left 10 minutes ago and refunds not offered.
Had placed an order last night at 6:37pm for delivery and it was never delivered I had to go and pick it up from the store and which was around 9pm. Before I went and got it I called the store and I was placed on hold for 45 mins so I went to the store and when arriving I was told that I was had left the store 10mins ago.
I arrived back home around 8:20 and still no delivery. So I went back to the Dominos and it had just gotten out of the over after being told it had left the store 10mins ago.
I am highly upset and when asked for a refund or to cancel the tip I had given to driver I was told by the manager that there is nothing that they could do nor could they refund me my money after waiting 3-4 hours for an delivery and still had to pick it up. This is unacceptable
Preferred solution: Full refund
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, New Jersey
I order food never got my food
I ordered food on 2/22/26 but never received my food. I need my refund back; the driver never responded and I did get an email.
Preferred solution: My full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lafayette, Louisiana
Complaint rude employee
- - -Driver left with our order after dogs approached; video proves it.
- - -Store staff were rude and refused manager contact; I won't use Domino's again.
I would give fewer stars if I could. I placed an order for delivery for my kids; the driver pulled up in the yard, and my neighbor's dogs ran towards them.
They got back in their vehicle and left with my order (which I have video footage of them doing just that). My kid called me, saying that the driver left with the food. I called the location I ordered it from to tell them what happened, and I was told that the driver called me five times and I never answered; that's why they left. I stated that I had no missed calls, and if it went to voicemail, all they needed to do was leave a message one of the five times they called.
I was told they don't have time to do that because they had a job to do, which properly contacting the customer and delivering the order is their job. I told them I would just go pick up the order, but I wanted it for free or discounted. I was told I would not get it for free or discounted if I was receiving the order, granted I would still be paying a delivery fee and a tip that is obviously not deserved. The lady on the phone then stated that the driver would return if someone was there.
My daughter was outside waiting, and the driver just sat in their car and refused to get out and deliver the order to her. I contacted the store again and stated that the driver refused to get out of the vehicle, and I was told they would not deliver the order to a kid, when there is no specification anywhere that the person picking up the order must be 18 or older. The lady on the phone was extremely rude, and when I requested the district manager's number, they refused. So I requested the store number and she refused.
I then requested the number to customer service and she rattled off the 800 number.
I then asked her for her name and she said she did not have to give me that and then sarcastically told me to have a good night and called me a *** prior to hanging up the phone. As much as my family loves Domino's Pizza, they will never get me or my family's business again.
- Delicious food
- Horrible and unprofessional customer service
Preferred solution: Full refund
User's recommendation: Don’t waste your time
When writing this review I was so upset I left out some key information. I was at work and I had pre paid for the order prior to delivery.
My kid is 13 and they have delivered to my address before and none of the other drivers had issues with getting out of their vehicle and knocking on my door. My daughter was outside when they arrived and she and her friend called for the dogs but they were excited and wanted to play.
They are not mean dogs and they are small dogs so obviously the driver was just afraid of dogs to actually leave instead of wait for the dogs to get put away. My kids do have a father he was at work at the time as we do have jobs.
Fitchburg, Massachusetts
Pizza was tipeded not cooked properly
- - App Store managers corrected the issue with courtesy.
- - Refund requested for a $23 pizza.
- - Cheese and pepperoni were on the side and undercooked.
App Store managers correct the issue properly with courtesy and professionalism And I would like a refund for my pizza that I paid 23 something plus I tipped I gave the driver 35 bucks for a pizza that he tipped when I got it all the cheese and the pepperoni was on one side of the pizza and it wasnt cooked well
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Verified Reviewer |
Rensselaer, New York
Resolved: Missing ITEMS
- - Did not deliver the full paid order; they promised replacements and a free pizza.
- - When called, they were rude, hung up, and asked me to pay more.
Dominos Rensslear NY. Did not deliver entire order which I had paid for, they said they would replace missing items along with a free pizza for THEIR mistake, when I called to request them to do what they said they would they got nasty, hung up on me and wanted me to pay MORE money.
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Verified Reviewer |
Saint Louis, Missouri
TERRIBLE SERVICE!!!!!!!!
We ordered at 6:00 and they said it would be there at 6:30. We waited until 8:00, it never came. We called them many times and they never answered.
- Pizza good
- Terrible customer service and unreliable
Preferred solution: Apology
User's recommendation: never buy pizza again especially the Kirkwood location
Houston, Texas
Rude manager
- - Ordered a large pepperoni pizza online at Cullen St, Houston 77051, paying cash over the phone.
- - Dismissive service; no change for $100, so I left.
I ordered a large pepperoni pizza online on my way from work at the location on Cullen Street in Houston, Texas, in the 77051 zip code and advised that I would be paying cash over the phone. Once I entered the location, there was one customer ahead of me that was being serviced.
After completing her order, the young lady asked me for the last digit of my phone number; she needed assistance from the manager. The tall guy came over (not sure of his nationality). He asked me to confirm my name even though the name was incorrect that the location had. I replied, 'It's a large pepperoni pizza.' Then he snappily said to the cashier, 'She needs to pay.' I proceeded to pay with one of my $100 bills I had just received from my banking establishment.
The gentleman quickly and sharply said, 'I don't have change for that.' I replied calmly, 'I don't either,' and walked out. There was no effort to assist or anything. I could have utilized one of my credit cards, but I felt like it was unnecessary to accommodate since he was already dismissive for no reason. This was my first time ever at this location.
I have utilized Domino's for years and never had anything to make me feel the need to complain about the company's customer service.
I have been a Regional Director for over 30 years. I get having bad days, but just being rude for absolutely no reason, I don't understand at that leadership level.
Preferred solution: Apology
" Regional Director for over 30 years." And here we go. Any old Keisha who think that this is back in the day when she thought that she meant anything.
Old people who talk about their customer service nonsense from forever and a day ago are typically the WORST customers and people in general. Here's the thing, this is the 21st century wherein you use your debit card to pay for things like a pizza. These places try to keep as little cash on possible for the safety of their employees.
As you can see, their employees were more valuable than you. In other words, YOU do NOT matter them and most likely anyone else.
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Verified Reviewer |
Rensselaer, New York
Missing ITEMS
- - Dominos in Rensslear NY delivered an incomplete order.
- - Missing items were promised to be replaced and a free pizza, but they wanted to charge more.
Domino's Rensselaer, NY did not get the entire order when it was delivered. I was told the missing items would be replaced and I would be given a free pizza for their mistake. When I called the store for these items to be replaced, they wanted to charge me more money for a nasty experience and hung up.
- Cheap prices
- Food is usually cold
- Nasty and do not do what they promise
- Do not get full order you paid for
Preferred solution: Full refund
User's recommendation: Do NOT order from Domino's Rensslear NY
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Verified Reviewer |
Tulsa, Oklahoma
Crew and area manager very rude very unacceptable and unprofessional behavior by area manager
- - Food arrived ice cold and greasy.
- - Remake offered; it never arrived.
- - Manager blamed bad roads and told me to pick up.
Beware of the area manager, for Tulsa, she is the most rudest and unprofessional manager I have EVER met.
Ordered food; it got to my house ice cold and very greasy. I called the store and complained.
The person in the store said they could either do a remake or give me store credit. When I told him I would take a remake, he became very hesitant. He told me it would be an hour and said that was fine. The food never came.
I called back and spoke to the area manager; she told me she sent her drivers home due to bad roads.
I made the comment that the roads weren't bad. She replied, 'Well then you come down and pick it up.' Very, very rude and unprofessional.
Preferred solution: Apology
unhealthy to begin with. why order from them?
many other places to get food delivered. try a healthy alternative.
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Verified ReviewerI need to speak to somebody right now. They took money out of my debit card one of my permission. I’m not a very happy customer and I’m gonna report this to my bank bank and now I know why my card has
I was trying different. The delivery guy took money out of mine debit card without my permission. I want to speak to someone right now and I want him fired.
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Verified Reviewer |
Orlando, Florida
Double charged my gift card and debit card.
- - Automated order taker charged my AmEx gift card and reported an issue.
- - The order arrived; both cards were charged and I couldn't reach store by phone.
I called Domino's last night, January 10, 2026. The automated order taker took my American Express gift card, then said there was something wrong with my card.
So I called back with my debit card. The order was delivered. This morning, I checked my balances.
Both cards were charged! I tried to call the store but couldn't get a person on the phone.
- Great pizza
- Lousy automated service
Preferred solution: Full refund
User's recommendation: Pick up your pizza.
Glen Allen, Virginia
Store
The store you cant order on the apps when the store open up not until like 2pm. Customer service very terrible. Dont know who the manager on duty and when you find one couldnt help you either.
Cleveland, Ohio
I will never order from domino’s again
They overcharged me by 10.00, and I can't get it back, nor can I contact anyone. It's awful that people do this.
- Bad customer service and bad management
Preferred solution: Full refund
User's recommendation: Don’t order on line
About
, , ,
Founded in 1960, Domino's is the recognized world leader in pizza delivery operating a network of company-owned and franchise-owned stores in the United States and international markets. Domino's is a company of exceptional people on a mission to be the best pizza delivery company in the world.
Dominos Pizza is ranked 75 out of 707 in Fast Food category
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This comment was NOT posted by Lori w wuk. The store is not located in Washington DC. How did this whole post go under a totally different name?
***
"until after 5:30." Exactly. After all, you're the only person in the entire area that's ordering pizza.
Who cares if this place is probably busy on the first weekend after benefit and pay checks dropped and are understaffed, they should have stopped everything they were doing to come to your lame party. Listen, pizza joints and other retail shops don't have dozens of people on the staff just waiting for an off brand chick like you to whine about a reasonable delivery time. You should have planned this party of yours better and not come out crying like a child. I feel for your child as this is the best example of adulthood that they have access to.
I hope that there's a man in their life to counter your nonsense.
People like you are the reason that no one wants to work in retail. You sound like a horrible horrible person.
She is a horrible person, not for how she treated the employees but on how she treated her son on his birthday.
Good Lord all you people on here just want to take the space to bash people. I was simply posting my disappointment on pizza delivery and y'all took it to an entirely different level.
Wow. I'm gonna exit this whole platform before I really say what I mean. However that would make me no better than you. This is supposed to be a place to post bad experiences not for name calling, bashing and judging.
It's funny how many people use blogs, platforms, web pages, etc to get ugly with others because they can hide behind the internet. It real life, face to face you wouldn't have the guts. I actually feel sorry for you and Aniyah. Such phony, pitiful lives.
Now if you will excuse me, I have a life that is actually very good that I'm going to go enjoy. I wish the same for you and Aniyah you too-sad, just so sad.
You admitted to hurting your own child because you are angry that someone else. You lied. Guess that you can't take what you dish.
"This is supposed to be a place to post bad experiences" That doesn't mean that people will agree with you and won't call you out for being petty. Only a petty clown would expect a pizza place to walk the pies down to your place just because you have some kids over.
If not getting a few basic pizzas ruined a party for a a 10 year old, there's more going on that your silly post suggests. As to saying it to your face. Anyone would say this to your face just for likes and shares. You're not anyone or you would have posted your address.
You don't want that smoke to your face. Stick with whining on on a site whose true purpose is entertainment and watching folks who people in retail hate whine.
And the bashing continues. Why in god's name would anyone post their address on line?
That's the stupidest thing I have ever heard. Like I have said this platform is for posting bad experiences on retailers not for fight picking, bashing and vulgar language. That's fine if you have a different opinion on the retailer being posted about but it does not mean you call out, bash, pick a fight, threaten, cuss someone out for posting a bad experience. Nor do you attempt to threaten someone by asking them to post their address.
This all needs to stop like right now. I posted, you disagree, move on.
She thinks because she is a mom the world revolves around her.
I feel sorry for you. You can insult and bash others and not take it. You hurt your son on his birthday and blamed others.
How immature or you. You gave me a thumb down for hurting your feelings
This was a special birthday for my son. His tenth.
Sadly they made me so angry that I took my anger out on him. One of his friends told his parents, and she repoted me to CPS, and now my son is taken form me and placed in a fosster home.
If you hurt your own son because you are angry at someone else, you are off your meds. You hurt your son not them.
SHAME ON YOU.
That is no excuse. You have anger issues
Aniyah-the posts you are replying to about someone hurting their son is from Lori w wuk who also goes under madea. (Madea with a period after it) this is not me.
I am Lori (no w no wuk) going by Madea no period. These are 2 separate people 2 separate posts. I have no idea who Lori w wuk is. The birthday party I am referring to was for my grandson not my son- I don't even have any sons and I certainly didn't hurt anyone and would never hurt anyone especially a child.
These posts are getting intertwined and I just want to clarify that. I did say you should be banned because I feel these posts are getting out of hand and are going off into directions they shouldn't be going. This all started with a complaint on how long it took to get our pizza and I incorrectly hit price reduction (my error) and it when all out of hand on comments you made. I believe you are using the internet as a way to release anger by safely using a platform you can hide in which is not a good thing.
This site is to be used to inform others of bad experiences with retailers not for bashing people.
Also if Lori w wuk is reading this-I agree that you need some type of anger management if a pizza delivery caused you to hurt someone. Now let's all get back to posting what this platform is intended for and stop the name calling and bashing
Amen
No One Cares about this kid's birthday. I'm sure the other people who were ordering pizza also had a compelling reason to get their pizzas. I feel for that child who is living with an unhinged harpy for a mom.
To Aniyah nye- call me a stupid idiot again. I read your comments not only to mine but to others and you sound like a very bitter person.
Those who have time to call other people names for posting an opinion just shows how unhappy you are with your own life.
Personally I think you need to be banned from posting here with all the vulgar things you have to say to others. Have you considered therapy?
I do not need therapy. Just calling out YOUR LIES. Don't like it do not post them
Just so you know this incident made me so angry that I took my anger out on my so on his birthday. I hurt him in front of all his friends on his birthday because I was angry at them.
This ruined his birthday. One of the friends told his parents and CPS took my son from me and placed him in foster care.
If you hurt your own son you are off your meds. YOUR FAULT. Not theirs.