Dominos Pizza

I sent numerous emails explaining that I ordered Domino's on January 9, 2025, and never received my free pizza. Yet, I continue to receive responses stating that they granted me a free pizza on an order that I placed back on December 22, 2024.

Indeed, I received a free pizza for my December 22, 2024 order, but I never received my free pizza for my January 9, 2025 order. I'm unsure as to why they keep referencing my 2024 order. Why offer a special stating that if you order pizza you will receive a free one on your next order if you're not going to honor it the following month when a customer orders again? Does it mean people can't order every month?

The idea, I assumed, was to encourage people to order regularly. Do I need to start ordering from somewhere else? I placed two orders: one in December on the 22nd of 2024, for which I did receive my free pizza. Then, I ordered again in January on the ninth of 2025, but I never received my free pizza for that order.

I keep informing you about the missed delivery, but I only keep receiving responses reiterating that I received my free pizza for the December order. I am aware of this, as I've mentioned numerous times.

However, I never received my free pizza for my January 9 order. If I am not being understood, then perhaps I should stop doing business with you and start ordering from another company instead?

They fixed my order incorrectly and refused to fix it correctly. I don't have money to waste when it was over 40 dollars, and then she refused to redo it.

Does this pizza look like pepperoni with extra pepperoni and extra cheese and does the other look like a meat lover's? And I don't know what's in my pasta; there was light sauce. My husband and I's meal was destroyed. The so-called general manager, as she says she is, how do you allow her to work for you, hanging up on customers?

I know I'm probably not the only person she has done that to. I will report all of this to a higher authority. Additionally, what is this in my pasta?

I am going to freeze it and take it to the health department on Monday. All this was uncalled for.

Hello,
I'm calling from South Lake Tahoe, I had problem with my order. I had chicken Alfredo pasta.

Unfortunately there was no chicken added to the pasta. I did pictures and video of it when I called pizza place Ernesto manager did not have time to speak to me. I called several times . 3 times one of the dropped my call.

I was waiting for manager and the Virginia clerk was coached by the manager to transfer me to the line is never been picked up.

now I have been for another 17 minutes on hold .
I would like to have my money back immediately. for Chicken Alfredo and delivery charge I need to be reimbursed Im working in the industry and I have never been treated like these kids.
There is zero customer service at that place.
Please, let me know when the money will be back on the account.
I'm extremely disappointed.
I will never recommend South Lake Tahoe Dominos.
Olimpia Nantz

My husband ordered chicken wings and meat lovers thin crest pizza however when it was delivered it was hand tossed so he called told them the pizza was wrong . The manager Emily Johnson said to return it back to the delivery driver when she returned with the correct pizza that was ordered we did so however the pizza box was dirty , the sides of the box tore ,cold ,the pizza was all apart look like trash we immediately went to the store to return the pizza and get a refund for the pizza she gave us a hard time she said we couldnt have a refund unless we had the chicken wings now its been over a hour since we first ordered the food we ate & payed for the wings and pizza she refused to give our money back then finally she did so. This unacceptable behavior from a business for customers to be treated inappropriately.

I have never been so insulted and disrespected by customer service personnel as I have just been with Domino's Pizza. I called the numbers numerous times because I was hung up on three times in a row.

Over two hours were spent dealing with something so simple, it boggles my mind. However, after all the time spent and numerous phone calls, I finally called a store and was politely given an explanation for the problem by a very knowledgeable employee.

This issue should have been handled at the corporate level since they were the ones who sent the email in the first place. Rest assured, this matter is not over yet, at least when dealing with corporate employees.

I went to lower Queen Anne Dominos on Taylor my daughter placed an online order for carryout. I went to go pick it up when it said it was ready.

They said none of their carry outs were ready. Then a young lady asked me the name on the order. I told her she said its in the oven about 20 minutes goes by a gentleman, asked me the name on the order and apologized for the lengthy time and said it will be coming up next an hour went by and I asked them where is my order the young man then says sorry we have been busy this morning and it was made incorrectly. And we are remaking it.

I said Ive been standing here the whole time it wouldve been nice for you to tell me the mistake as it happened so then I could make up my mind if I just wanted that mistake and go on my way with the pizza, I said it would be nice just for you to communicate it with somebody that is standing right there or offering them a small item complementary for the long lengthy weight but he just kept telling me its been a busy morning. it wasnt even morning at this time.

He gives me my pizza walks away from me. I open the box and the pizza is not correct, but everybody in there was ignoring me my pizza was not even cut.

I called Dominos and I was trying to get pizza delivered through the website, but for some reason it wouldnt let me. it says I can only get pick up or car pick up even though Ive gotten it delivered multiple times to my house.

I proceeded to order. I usually get two mediums 6.99. Well they told me there was no offers and for two pizzas. It was going to be $51 then after I told him about looking at a coupon on mine that said 6.99 mix and match, he goes.

Oh yeah its only gonna be $21 anyway the call dropped calling right back 58min for someone to answer. And I find it extremely rude that . I called multiple times during that 58 minutes and nobody answered from my phone so I kept my phone down. I was on hold and I called on my sons phone and someone picked up.

They were clearly ignoring my call. The person that answered obviously had no training or just didnt care.clearly no customer service..