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Dominos Pizza

Dominos Pizza
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www.dominos.com
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Jamie F Fgm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor food quality

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Well one of my wings was just the wing part thats made of of like small bones, and the wings that did have meat on them were so small that they must of been at the bottom of the bag, and were from infant sized chickens, the sauce was excellent I must say.

Aswell I got some kind of loaded Tater tots and half of them were warm and half were already cooled down to like a fridge temperature, the cheese did melt to a dark brown, but the tater tots didnt cook fully it seemed. Now my 2 liter of coke a cola turned out fabulous

Loss:
$30
Pros:
  • Sauce is good
Cons:
  • I had this horrible experience after working 15 hours

Preferred solution: Full refund

User's recommendation: I personally will not go back,

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Makynna Gom
map-marker New Orleans, Louisiana

I can't get into my email to reset my password

I can't log into my email so I can't log into my Dominos account to place a order with my rewards so I need to talk to a human but can't this is sad

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Ritesh Tck
map-marker Perry, Florida

Online order canceled but dominoes took all my money off my card

After placing an order and putting my debit card info in they said they couldn't use that card erra so we canceled the online order decided I would go to dominoes and and order but when I got there I checked my card ballenc and it had been wiped clean by dominoes the order was canceled and it was only 48 dollars they took 84 and some change and you can forget calling customer service it doesn't exist!!!

Loss:
$84

Preferred solution: Full refund

User's recommendation: Don't use a card with more than the order is .the online discounts is how they scam you out of all your money

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Jamie F Fgm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund issue

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Cant get through to them on the phone, and hopefully gunna get through to them on email to see how it goes

Loss:
$30

Preferred solution: Full refund

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Resolved
Candice D Cqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Deserves no stars…

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Updated by user Aug 16, 2025

Company fixed the issue and I have been provided with full refund. It took 3 weeks to receive my full refund, which was the only thing I was accepting from the company.

I received no phone call from anyone who works with Domino’s, it was simply just a chat message. Terrible service for a complaint as well, which is not surprising. Do not give up! I feel that they take so long to discuss things with you in the hopes you will give up.

They are scammers with your money, even though they promise refunds if customers are not 100% satisfied. Keep on them to get your refund.

Original review Aug 01, 2025
If I could give no stars for this review, I would. Our delivery order never got delivered, and after waiting 1hr & 15mins we travelled to the Emu Plains store to collect it, were told they were busy when asked why we were not updated on the order/it was not delivered, and by the time we got it home it was completely cold.

I then spent the next 3 weeks chasing up the store, store owner, regional management team, anyone who would help me get my $130 refund, and did not receive one phone call.

I eventually received the refund and will NEVER order from Dominos again. They are completely useless and I believe ignore you in the hopes you will give up on your refund!

Preferred solution: Refund finally received

User's recommendation: Do not waste your time!

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James B Lqb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaining but they don't care

Awful timing they were not even busy ordered pick up at store they say about 10-20 minutes it took almost 40 minutes complain but they did nothing DO NOT CARE even on site says " if not happy will make right or refund" they did neither so would stay clear of ANY DOMINO'S PIZZA STORES we contacted store NOTHING contact main place says had credit at store call local store in Dundalk Maryland on Wise Ave they say no credit on file???

Loss:
$25
Cons:
  • Slow service even though no customers

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM ANY DOMINO'S STORE

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7 comments
Guest

Can see you idiots with your stupid comments probably work at Domino's

Guest

So you can't wait and you want free food, got it.

Brittnie Zhm
reply icon Replying to comment of Guest-2748296

This is what happens when you cannot afford to eat out.

Guest
reply icon Replying to comment of Brittnie Zhm

Go back to Domino's since you probably employed there pizza lozer

Guest
reply icon Replying to comment of Guest-2748296

Re-read his complaint you dummy said it took them 40 minutes and were not even busy at the establishment. Do not put 10-20 minutes on pick up time if going take twice as long for a pick up at store !!!

Ambrose Lpr

Return the pizza

Brittnie Zhm
reply icon Replying to comment of Ambrose Lpr

But the LIar probably ate it.

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Toni B Vea

Order from July 30th still have not received the refund

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Updated by user Sep 21, 2025

They have no number to call to speak with somebody , the store doesn’t answer the phone , and I still have not received my money back

Original review Sep 06, 2025

I placed an order on July 30th. My food was horrible; it was undercooked and just thrown together.

The delivery driver was rude; the whole experience was horrible.

I spoke with someone (case ID 801****) and I was told I would receive a refund. As of today, September 6th, I have not received my refund.

Loss:
$26
Pros:
  • Food is normally delicious
Cons:
  • Extremely slow resolution to my problem

Preferred solution: Full refund

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Ajay kumar K Lby
map-marker Bathinda, Punjab

Too much late pizza

Dominos Pizza - Too much late pizza
Dominos Pizza - Too much late pizza - Image 2

I am ordering at 8:07 pm, still not received last since 55 minutes. Please solve this issue, and can I claim a 30 minutes guarantee?

Preferred solution: Deliver product or service ordered

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Daniel D Mcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They suck

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I think we should get a class action suit and put dominoes out of business. Hmu if you agree.

562 781 **** ask for Dan. The B.B.B. Will be hearing about this. .

.

. .

Loss:
$40

Preferred solution: Full refund

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Anthony i Dth

Well right now you really don't want my rating

Well, the app is down now, and the last time I had to wait almost an hour and a half for my pizza because the other one was down.

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Anonymous
map-marker Sydney, New South Wales

We loved it

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It was great we didnt see anycockroaches it was amazing!Love Thanks it was the best meal xxxxx!!!nnnnn!!!

User's recommendation: Great

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Jessica B Zvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Whanganui, North Island

I am pissed

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The manager admitted he made my pizza wrong and still sent it out for delivery. He gave me a hard time about it to the point where I thought I was being pranked. The pizza was made of poor quality.

Loss:
$40
Pros:
  • Cheap
Cons:
  • Never know what your going to get

Preferred solution: Full refund

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Marie S Poi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lauderdale Lakes, Florida

Didn’t receive my free promised pizza

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Dominos Pizza - Didn’t receive my free promised pizza

I sent numerous emails explaining that I ordered Domino's on January 9, 2025, and never received my free pizza. Yet, I continue to receive responses stating that they granted me a free pizza on an order that I placed back on December 22, 2024.

Indeed, I received a free pizza for my December 22, 2024 order, but I never received my free pizza for my January 9, 2025 order. I'm unsure as to why they keep referencing my 2024 order. Why offer a special stating that if you order pizza you will receive a free one on your next order if you're not going to honor it the following month when a customer orders again? Does it mean people can't order every month?

The idea, I assumed, was to encourage people to order regularly. Do I need to start ordering from somewhere else? I placed two orders: one in December on the 22nd of 2024, for which I did receive my free pizza. Then, I ordered again in January on the ninth of 2025, but I never received my free pizza for that order.

I keep informing you about the missed delivery, but I only keep receiving responses reiterating that I received my free pizza for the December order. I am aware of this, as I've mentioned numerous times.

However, I never received my free pizza for my January 9 order. If I am not being understood, then perhaps I should stop doing business with you and start ordering from another company instead?

Pros:
  • Good deals once in a while
Cons:
  • To be able to talk to a real person and not a robot

Preferred solution: With all the aggravation, I want the free pizza owed me and a coupon or another free pizza, with all the emails I sent n all the bill emails that you sent me. I deserve my free pizza with an upgrade or free delivery

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16 comments
Davette Nyd

You only get ONE FREE PIZZA. Not to mention the promotion expired.

Guest

Promotion ended December 31st, 2024. No free pizza for you!

Guest

That promotion ended! It tells you that on the Dominos website in huge letters.

All that time you have wasted on trying to scavenge for a pizza was for nothing, because they stopped offering it! As far as whether you should order somewhere else, if you can find a pizza joint that will give you free pizza, have at it.

Meantime, you are not owed anything from Dominos! You caused the aggravation yourself by demanding something you were not entitled to.

Guest
reply icon Replying to comment of Guest-2642344

that’s why you’re wrong. It was offering it in January also because I have screenshots of it but yes, I learned from Domino’s that they only offer it one per customer when you have the rewards app.

Which is put in very small writing. And people on here shouldn’t be so condescending and be a little more Christian.

Davette Nyd
reply icon Replying to comment of Guest-2643004

No kiddo. It expired in DECEMBER.

Get your parents to help you see.

Besides you get ONE FREE PIZZA. Not one per order.

Guest
reply icon Replying to comment of Guest-2643004

It says it's expired on the Domino's website! Are you telling me that Domino's is wrong about their own promotion expiring???

You don't have to take my word for it. Go the website, click on the emergency pizza link and it tells you in big letters it expired!!!

Hanad Vth
reply icon Replying to comment of Guest-2643004

Stop bringing religion into this. The fact is that you were wrong.

End of story. If you want to talk about being Christian why not admit to fault and move on.

Besides this is a general complaint site. Not a Christian site.

Guest

There is a limit of one free pizza per registered person per promotional period. You said you already received your free one for your 12/22 purchase.

You have reached your limit for this period.( I think it ends 1/25). They will probably start a new promotional period after the Super Bowl.

Guest
reply icon Replying to comment of Guest-2641893

I bet Marie is one big girl.

Guest
reply icon Replying to comment of Guest-2642311

Oh, you know she is! Girl has been working over time trying to get that free 10,000 calorie pizza.

Marie S Poi
reply icon Replying to comment of Guest-2642311

Why don’t you try going to church. I am not a big girl.

Thank you very much. I am disabled and like to treat myself once a month to a treat. And I didn’t realize they only offered that to one per customer. People do make mistakes, but I guess some people think they’re perfect like yourself.

I will be praying for you as I see you need a lot of prayer. Because it seems you like to judge people without even knowing them.

That is very sad. Have a blessed day.

Davette Nyd
reply icon Replying to comment of Marie S Poi

You had your free pizza. If you cannot afford to pay for the extra pizza visit a soup kitchen.

Guest
reply icon Replying to comment of Marie S Poi

People who have no connection to religion generally are the ones who say they will pray. They do it to be condescending. Pray for yourself.

Hanad Vth
reply icon Replying to comment of Marie S Poi

You need to go to church and admit that you are wrong. Stop bringing religion into this when you are wrong.

You are not Christian.

Fine you are not a big girl. You are a little girl using your parents computer.

Hanad Vth
reply icon Replying to comment of Marie S Poi

You are the one that needs the most prayer because you are the must judgmental person here. GROW UP. Stop pretending to be Christian to get your way.

Marie S Poi
reply icon Replying to comment of Guest-2641893

Yes, I realize that when they finally sent me the last email stating that when I sent them this post. You’re the only person who is smart here and that sent something actually worth reading instead of being condescending and I appreciate it.

I didn’t realize it because they put that in really small writing And I have problems with my eyes, but they put free pizza after you order in large writing. And I treat myself once a month. Someone else even had the audacity to say I bet Marie is a large person. Talk about not being a Christian.

People judge way too much. I am not a large person. Just someone who likes to treat myself once in a while because I go without too often as it is. I’m disabled so I don’t see anything wrong with treating myself once a month and if they can’t understand that in their minds cannot look to God and be understanding and Christian like that is on them.

All I can do is pray for them.

I thank you for your words of wisdom and for clarifying what I just recently found out. You have a blessed day.

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Anonymous

Last week i redeemed my points for free pizza online and ordered 20 additional dollars worth more.

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After waiting over an hour i see that my points were subtracted, no order showing.

Called the store manager fixed it

I just did the same thing redeeming points and added more.

Waiting an hour plus i felt like the same problem was happening again

Tracker says pizza heading your way soon.

Then i receive a call from the store saying that they dont deliver to my address, too far.

What are you talking about, the delivery max distance just changed i asked.

The kid said thats what my mgr just said.???

Now dinner isnt happening after 9pm and im waiting for money to be returned.

User's recommendation: Dont wait all night for nothing

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Tiffany B Xuh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible service

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Terrible service and messed up my food. When I explained what the problem was, they acted like they didn't even care that they messed up the order.

Us customers work too hard to be paying for food, and the order ain't even right. I never heard that you can't get a refund, only a credit.

Why would I want a credit when the food wasn't made right the first time? Y'all need better employees.

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