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2.5
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Customer service
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Discounts and Special Offers
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Update by user Jun 03, 2015

I got a phone call today from a district manager who was very apologetic and said he is sending me a coupon in the mail for free food. Time will tell if that part is true, but he seemed very sincere and so I do feel better about this situation.

He mentioned hiring new people in charge and to asked me to please go back in the future, that things would be better. For now, I will go to a different location, but maybe in the future I will try them again.

Original review posted by user May 20, 2015

I ordered over the phone. Ordered 1 pizza and Cinn Sticks.

Get to the window and the girl hands me the pizza but nothing else. I mention I also ordered cinn sticks and she goes to the back and this man comes back with an attitude telling me he's the one who took the order and it would be a 10 min wait for Cinn Sticks if I wanted any. The whole reason for calling ahead is so that I DONT HAVE TO WAIT! My special needs son in the back seat was upset that he wouldnt be getting cinn sticks.

I decide instead that I will use my coupon for free parm bites instead and we can see in the back and the guy is yelling to another working about US and the CINN STICKS! How RUDE!!! It was HIS FAULT and he's mad at us????! Seriously?!!!

She tells us to go to the next window where I HAD TO ASK FOR MY CHANGE AND RECEIPT! I don't plan to ever go to this Dominos ever again!!! They just lost a good customer! p.s.

I am NOT upset with the cashier. She was very nice to us the whole time.

Product or Service Mentioned: Dominos Pizza Pizza.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Love the pizza.

I didn't like: Poor customer service, Worker rude, No change and receipt, Wait when ordered ahead.

Company wrote 0 private or public responses to the review from May 20, 2015.
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