Dominos Pizza - Worst customer experience ever in my life. You won't believe me until you read this fully.
I am regular customer for dominos pizza because both my son and wife likes pizza from dominos. Last night I rushed into manchester store to pick up my pizzas I ordered for my son and 2 of my friends kids (all are <4yrs). All of them were very hungry and started crying for food (especially pizza).
An old lady welcomed me pleasantly and asked me "how I can help you”. I felt very nice and thought for a sec that she is a nice lady (looks are always deceiving). I told her that I am here to pick up pizzas for 3 hungry toddlers and also get me something to drink since I was feeling thirst. She said the total is $22, I gave her my credit card which I use it all the time. She asked for an id; "oh shoot I forgot the id" and I explained her the situation. She said id is required otherwise she needs her boss/manager to approve it. I said can i please talk to him.
Here comes our hero (young manager); gave me an unpleasant look and said the id is required. He left the place in no time. I was shocked that no one is ready to listen or understand the fact “Kids are waiting for food and I am in need of a favor as a human being”. I begged them (not literally; using words); more than the money and id I felt the kids were important. The answer I got was the same “without id you cannot get the pizza”. Seriously, I have never showed my id in dominos for the past 5 years.
One thing I clearly noticed is people are still racist (sorry to use such a horrible word; that’s what I felt). As an indian, I was not given an opportunity to bring my id next time or given a warning not to leave the id behind. They don’t have to violate the law, is it really true that they all wanted to protect me stealing $22 from a stolen card to feed 3 hungry kids. Lets be honest; its not about id or following rules. We are all humans and people are more important than anything in this world.
I used F and B words to that smart manager and left the place. Sorry for using swear words; being a human I had to react to such a horrible situation. I was helpless.
Finally I had to drive back for 15 mins and get my wallet to buy pizza. Only thing i mentioned was "I thought we are all humans; but you proved me wrong". I will never forget this in my life; world is proving time and again that we are mammals not humans. Our ego, racism takes higher priority than others pain and suffering. May lord bless them; I will never enter that shop again in my life.
Review about: Dominos Pizza Pizza.
Reason of review: Poor customer service.
Preferred solution: I need an apology from the manager.